Tuff Shed incident

IM-411 - June Retail Promo not applying discounting in configurator

Minor Resolved View vendor source →

Tuff Shed experienced a minor incident on June 2, 2025 affecting KBMax (Product Configurator), lasting 5h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 12:46 PM UTC
Resolved
Jun 02, 2025, 05:56 PM UTC
Duration
5h 10m
Detected by Pingoru
Jun 02, 2025, 12:46 PM UTC

Affected components

KBMax (Product Configurator)

Update timeline

  1. investigating Jun 02, 2025, 12:46 PM UTC

    We are investigating reports that the June retail promo for retail is not applying the correct discounting in the configurator.

  2. monitoring Jun 02, 2025, 04:44 PM UTC

    We have identified the cause of the retail promo not applying and have implemented a fix. We will be monitoring for resolution.

  3. resolved Jun 02, 2025, 05:56 PM UTC

    We have confirmed with several users in the field that the issue is resolved and the promo appearing correctly.