Tuff Shed experienced a major incident on June 10, 2025 affecting CPQ and KBMax (Product Configurator), lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 03:26 PM UTC
Users are reporting an error processing Salesforce Quotes. The vendor is investigating the issue.
- investigating Jun 10, 2025, 05:34 PM UTC
In addition to impacting Quotes, the issue is affecting Quote Lines and Sales Reports. Salesforce is aware of the issue and continues its investigation.
- identified Jun 10, 2025, 07:20 PM UTC
Salesforce has identified the issue and is working toward a resolution.
- identified Jun 10, 2025, 09:44 PM UTC
Salesforce continues work to resolve the issue.
- monitoring Jun 11, 2025, 01:17 PM UTC
Salesforce implemented a fix. Users may see improved performance of Quotes, Quote Lines and Reporting. The Digital Team is monitoring.
- monitoring Jun 11, 2025, 02:35 PM UTC
Most users are now experiencing improved performance. However, some may still encounter a $0 total in Quote Line items. To resolve this issue, please recalculate the Quote. The Digital Team is actively monitoring will provide further updates as needed.
- resolved Jun 11, 2025, 10:18 PM UTC
The issue has been resolved.
- postmortem Jun 11, 2025, 10:18 PM UTC
**Incident Summary** * Users reported an error processing Quotes from the configurator. This impacted total sums for Quote Lines as well as Reporting in Salesforce. **Root Cause Analysis** * Vendor related issue **Resolution** * Vendor fix **Lessons Learned** * N/A