Tuff Shed experienced a major incident on June 12, 2025 affecting Dialpad (Phone System), lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:28 PM UTC
The vendor is reporting an active outage affecting Dialpad users, who may experience difficulty making and receiving calls. Dialpad is investigating the issue.
- identified Jun 12, 2025, 07:06 PM UTC
The vendor has identified the issue and is working to resolve it.
- monitoring Jun 12, 2025, 08:56 PM UTC
The vendor has released a fix, restoring service. Users, however, may still experience intermittent issues. The Digital Team will monitor and provide further updates.
- resolved Jun 12, 2025, 10:01 PM UTC
The incident has been resolved. If you are experiencing difficulties with Dialpad, please contact Support.
- postmortem Jun 12, 2025, 10:02 PM UTC
**Incident Summary** * Dialpad actively reported an affecting many users, who experienced difficulty making and receiving calls. **Root Cause Analysis** * This was likely related to a wider Google outage. **Resolution** * Vendor fix **Lessons Learned** * N/A