Tuff Shed incident
IM-415 Installers are unable to access the FSL mobile app
Tuff Shed experienced a major incident on June 16, 2025 affecting Field Services, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2025, 01:17 PM UTC
We’re investigating an issue where installers are receiving an error saying the “URL No Longer Exists” when trying to access the FSL mobile app.
- investigating Jun 16, 2025, 05:01 PM UTC
We're waiting to hear back from Salesforce's technical team regarding this issue. We will continue to work with them to get this resolved as quickly as possible.
- identified Jun 16, 2025, 10:54 PM UTC
The Salesforce team has identified the cause of the issue and is applying a fix. Users may now be able to login to the Field Service mobile app.
- monitoring Jun 17, 2025, 02:46 PM UTC
Salesforce has implemented a fix and we’re monitoring the results. Please try accessing the FSL mobile app again and let IT Support know if you continue to experience issues.
- resolved Jun 18, 2025, 05:13 PM UTC
We've confirmed this incident is resolved. Please try logging into the FSL app again and let IT Support know if you continue to have issues.
- postmortem Jun 24, 2025, 03:15 PM UTC
**RCA** * This was related to a recent release for Summer '25: Redirect legacy \(non-enhanced\) My Domain hostnames update **Incident Summary** * A recent update by Salesforce disabled a Salesforce feature used as part of Field Service mobile \(re: the app’s URL link to Prod\). A workaround was implemented that temporarily restores this feature. The URL will need to be upgraded to an enhanced domain. **Start/End Times** * June 16th through June 18th