Tuff Shed incident

IM-416 Salesforce back office groups are missing

Major Resolved View vendor source →

Tuff Shed experienced a major incident on June 25, 2025 affecting CPQ, lasting 20h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2025, 12:35 AM UTC
Resolved
Jun 25, 2025, 09:30 PM UTC
Duration
20h 54m
Detected by Pingoru
Jun 25, 2025, 12:35 AM UTC

Affected components

CPQ

Update timeline

  1. identified Jun 25, 2025, 12:35 AM UTC

    We’ve identified an issue regarding some back office Salesforce groups that are missing. Users may experience an error indicating “insufficient access rights” when trying to access a quote. Our team is working with Salesforce to get these restored as quickly as possible.

  2. identified Jun 25, 2025, 03:05 PM UTC

    We've restored back office groups which should allow users to access the configurator successfully. Our team is working to restore public groups for Call Center Users.

  3. resolved Jun 25, 2025, 09:30 PM UTC

    We've completed the restoration of all back office and call center public groups. Please contact IT Support if you continue to have further issues.