Resolved after 1 day 9 hours, affecting Milldale Fibre Network, on May 15, 2025.
The field team are continuing to work on the resolution. There is no ETR at this stage.
Affected components
Milldale Fibre Network
Update timeline
- investigating May 15, 2025, 10:49 AM UTC
A large number of customers in Milldale have lost service. We are investigating and will provide an update when we have more information.
- identified May 15, 2025, 02:02 PM UTC
The issue has been identified and the field team is working on a plan to fix the damaged cable. Work will then begin to resolve the outage.
- identified May 15, 2025, 11:01 PM UTC
The field team are continuing to work on the resolution. There is no ETR at this stage.
- resolved May 16, 2025, 08:32 PM UTC
This incident has been resolved.
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