Resolved after 6 hours 19 minutes, affecting Motuoapa Fibre Network, on February 28, 2025.
The repair work was completed successfully and all impacted services are now back online. If you continue to experience issues with your fibre broadband connection, please contact your service provider.
Affected components
Update timeline
- investigating Feb 28, 2025, 12:55 AM UTC
A large number of customers in Motuoapa have lost service. We are investigating and will provide an update when we have more information.
- investigating Feb 28, 2025, 12:57 AM UTC
We are continuing to investigate this issue.
- identified Feb 28, 2025, 03:52 AM UTC
We have identified an issue with our Active Roadside Cabinet (ARC). Our Field Team is on their way with the necessary spares to rectify the issue. They will arrive on-site at 530pm, to carry out repairs
- monitoring Feb 28, 2025, 05:30 AM UTC
The repair work has been completed and all services restored. We will monitor further to ensure stability.
- resolved Feb 28, 2025, 07:14 AM UTC
The repair work was completed successfully and all impacted services are now back online. If you continue to experience issues with your fibre broadband connection, please contact your service provider.
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