Resolved after 2 days 3 hours, affecting Hawera Fibre Network, on January 15, 2024.
A majority of the services have now been restored. Work is ongoing to repair the remaining services.
Affected components
Update timeline
- investigating Jan 15, 2024, 09:59 PM UTC
A large number of customers in Hawera have lost service. We are investigating and will provide an update when we have more information.
- investigating Jan 16, 2024, 01:04 AM UTC
We are continuing to investigate this issue.
- identified Jan 16, 2024, 02:19 AM UTC
The issue has been identified and repair is underway. There is currently no estimated time to restore.
- identified Jan 16, 2024, 09:39 PM UTC
Our field team have been onsite since this morning and the estimated time of restoration is mid afternoon
- identified Jan 17, 2024, 01:00 AM UTC
The area is being prepared and restoration should start from 4pm
- identified Jan 17, 2024, 05:40 AM UTC
Our field team are progressing well towards repairing the damaged network and restoring impacted services. Services are gradually coming back online. The team will continue working through the evening to complete the repair and restore services.
- identified Jan 18, 2024, 12:37 AM UTC
A majority of the services have now been restored. Work is ongoing to repair the remaining services.
- resolved Jan 18, 2024, 01:02 AM UTC
This incident has been resolved.
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