Resolved after 22 hours 17 minutes, affecting Tauranga Fibre Network, on August 29, 2024.
Services are currently being restored and work will continue throughout the night until the outage is resolved.
Affected components
Update timeline
- investigating Aug 29, 2024, 10:08 PM UTC
There is a large scale outage affecting customers in Tauranga. Our field team has been sent to investigate the issue.
- investigating Aug 29, 2024, 11:41 PM UTC
We are continuing to investigate this issue.
- identified Aug 30, 2024, 12:20 AM UTC
The issue has been identified and the field team is working on a plan onsite to fix the damaged underground cable. Work will begin this afternoon to resolve the outage.
- identified Aug 30, 2024, 05:35 AM UTC
The field team are continuing to work onsite and have begun repairs.
- identified Aug 30, 2024, 09:03 AM UTC
Services are currently being restored and work will continue throughout the night until the outage is resolved.
- resolved Aug 30, 2024, 08:25 PM UTC
This incident has been resolved.
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