Resolved after 1 day 4 hours, affecting Papamoa Fibre Network and Tauranga Fibre Network and 1 more, on December 16, 2024.
The field team are continuing to repair the few remaining services.
Affected components
Update timeline
- identified Dec 16, 2024, 10:01 PM UTC
There is a large scale outage affecting customers in Tauranga central. Our field team are on site are planning repairs of the services.
- identified Dec 16, 2024, 10:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 16, 2024, 10:34 PM UTC
The issue has been identified and the field team is working on a plan onsite to fix the damaged underground cable. Work will begin to resolve the outage.
- identified Dec 17, 2024, 03:25 AM UTC
The field team are continuing to work on the resolution. There is no ETR at this stage.
- identified Dec 17, 2024, 05:09 AM UTC
The field team are continuing to repair the affected fibre services. Areas of Tauranga, Te Puke, and Papamoa might be experiencing service degradation until the damaged fibre is being repaired.
- identified Dec 17, 2024, 08:24 AM UTC
Services are being restored as the damaged fibre is being repaired. Work will continue throughout the night. Areas of Tauranga, Te Puke, and Papamoa might be experiencing service degradation until the damaged fibre is being repaired.
- identified Dec 17, 2024, 06:55 PM UTC
All service degradation issues have been resolved overnight. Only a few services remain offline. The field team are returning to site this morning to fix the remaining faults.
- identified Dec 17, 2024, 11:24 PM UTC
The field team are continuing to repair the few remaining services.
- resolved Dec 18, 2024, 02:48 AM UTC
This incident has been resolved.
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