Resolved after 18 hours 51 minutes, affecting From 🇬🇧 TRYEGB22XXX and From 🇬🇧 TRYEGB22 and 1 more, on July 27, 2026.
Payment requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts during this incident's timeframe. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. Payments processing has returned to normal rates since 17:05 UTC on 27/07/2026, according to our logs. All impact across TrueLayer products leveraging Faster Payments is now resolved. Should you have any outstanding issues or questions, please reach out to our Client Operations team by raising a ticket with this form: https://support.truelayer.com/hc/en-us/p/ticket_type Impact start time: 27/07/2026, 10:44 UTC Impact end time: 27/07/2026, 17:05 UTC Client actions: None
Affected components
Update timeline
- investigating Jul 27, 2026, 02:52 PM UTC
PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts. Clients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts. Impact start time: 27/07/2026, 10:44 UTC Client actions: None
- identified Jul 27, 2026, 05:29 PM UTC
PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts. Clients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts. We are actively investigating the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation. Impact start time: 27/07/2026, 10:44 UTC Client actions: None
- monitoring Jul 27, 2026, 05:52 PM UTC
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. We are seeing the system recovering, but we will continue to actively monitor the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation. Impact end time: 27/07/2026, 10:44 UTC Client actions: None
- monitoring Jul 27, 2026, 06:30 PM UTC
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. Volumes have been improving since 16:15 UTC. We are monitoring the impact on our internal systems and are still in conversation with participants in the payment scheme that are impacted by this service degradation. Impact start time: 27/07/2026, 10:44 UTC Impact end time: 27/07/2026, 16:15 UTC Client actions: None
- monitoring Jul 27, 2026, 07:34 PM UTC
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. Payments processing has gone back to normal rates since 17:05 UTC, according to our logs. We reached out to participants in the scheme and are awaiting some confirmations. Therefore, we decided to pause this incident until tomorrow morning, 28/07/2026 at 10:00 BST (09:00 UTC). When the incident resumes in the morning, we'll check volumes again to evaluate the impact on our internal systems. Impact start time: 27/07/2026, 10:44 UTC Impact end time: 27/07/2026, 17:05 UTC Client actions: None
- resolved Jul 28, 2026, 09:43 AM UTC
Payment requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts during this incident's timeframe. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. Payments processing has returned to normal rates since 17:05 UTC on 27/07/2026, according to our logs. All impact across TrueLayer products leveraging Faster Payments is now resolved. Should you have any outstanding issues or questions, please reach out to our Client Operations team by raising a ticket with this form: https://support.truelayer.com/hc/en-us/p/ticket_type Impact start time: 27/07/2026, 10:44 UTC Impact end time: 27/07/2026, 17:05 UTC Client actions: None
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