Resolved after 8 hours 57 minutes, affecting From 🇪🇺🇩🇰 SXPYDKKKXXX and To 🇪🇺🇩🇰 SXPYDKKKXXX and 1 more, on July 15, 2026.
The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. This is now resolved. Impact start time: 15/07/2026, 08:00 UTC Impact end time: 15/07/2026, 19:28 UTC Client actions: None
Affected components
Update timeline
- identified Jul 15, 2026, 10:55 AM UTC
Impact: We are experiencing a service degradation for EUR payins and payouts. Clients may see payment settlement delays. We are investigating this with our banking partner. Start time: 08:00 UTC Client actions: None
- identified Jul 15, 2026, 11:38 AM UTC
A fix is underway. Client actions: None
- identified Jul 15, 2026, 02:02 PM UTC
Remediation efforts are still in progress. Client actions: None
- monitoring Jul 15, 2026, 05:11 PM UTC
A fix has been deployed and the backlog of delayed settlement webhooks is actively being processed. New payment traffic may still experience delays until the backlog is fully cleared, after which settlement latency is expected to return to normal. We are monitoring closely and will provide further updates as the situation progresses. Client actions: None
- monitoring Jul 15, 2026, 06:50 PM UTC
The backlog is still being worked through, with settlement notifications arriving progressively. We continue to monitor the situation and will provide a further update once the queue has been fully cleared. Client actions: None
- resolved Jul 15, 2026, 07:53 PM UTC
The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. This is now resolved. Impact start time: 15/07/2026, 08:00 UTC Impact end time: 15/07/2026, 19:28 UTC Client actions: None
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