GBP Payments Degraded Performance

Update timeline

1. investigating Feb 27, 2026, 09:40 AM UTC

   Status: Investigating We are currently experiencing a service degradation with GBP payments. Clients may be seeing delayed settlement of payins and payouts. We are investigating this with our banking partner. Impact start time: 27/02/2026, 09:40 GMT Client actions: None Affected components From 🇬🇧 TRYEGB22 (Degraded performance) To 🇬🇧 TRYEGB22XXX (Degraded performance) To 🇬🇧 TRYEGB22 (Degraded performance) From 🇬🇧 TRYEGB22XXX (Degraded performance)

2. investigating Feb 27, 2026, 10:55 AM UTC

   Status: Investigating We are currently experiencing a service degradation with GBP payments. Clients may be seeing delayed settlement of payins and payouts. A proportion of payouts are starting to settle but payins are still experiencing delayed settlement. We are continuing to investigate with our Banking Partner. Impact start time: 27/02/2026, 09:40 GMT Client actions: None Affected components From 🇬🇧 TRYEGB22XXX (Degraded performance) From 🇬🇧 TRYEGB22 (Degraded performance) To 🇬🇧 TRYEGB22XXX (Degraded performance) To 🇬🇧 TRYEGB22 (Degraded performance)

3. identified Feb 27, 2026, 11:35 AM UTC

   Status: Identified We experienced a service degradation with GBP payments. Clients may have seen delayed settlement of payins and payouts. A proportion of payouts and payins are starting to settle and our banking partner is continuing to work through the backlog of unsettled payments. We are monitoring and will confirm full resolution once the backlog of payments has been cleared. Impact start time: 27/02/2026, 09:40 GMT Client actions: None Affected components From 🇬🇧 TRYEGB22XXX (Degraded performance) From 🇬🇧 TRYEGB22 (Degraded performance) To 🇬🇧 TRYEGB22XXX (Degraded performance) To 🇬🇧 TRYEGB22 (Degraded performance)

4. identified Feb 27, 2026, 12:09 PM UTC

   Status: Identified We experienced a service degradation with GBP payments. Clients may have seen delayed settlement of payins and payouts. Payins settlement has returned to normal and our banking partner is continuing to work through the backlog of unsettled payouts. We are continuing to monitor and will confirm full resolution once the payouts backlog has been cleared. Client actions: None Affected components From 🇬🇧 TRYEGB22XXX (Degraded performance) From 🇬🇧 TRYEGB22 (Degraded performance) To 🇬🇧 TRYEGB22XXX (Operational) To 🇬🇧 TRYEGB22 (Operational)

5. resolved Feb 27, 2026, 01:12 PM UTC

   Status: Resolved We experienced a service degradation with GBP payments due to an issue with our banking partner. Clients may have seen delayed settlement of payins and payouts. Normal service is resumed. Impact start time: 27/02/2026, 09:40 GMT Impact end time: 27/02/2026, 13:08 GMT Client actions: None Affected components From 🇬🇧 TRYEGB22XXX (Operational) From 🇬🇧 TRYEGB22 (Operational) To 🇬🇧 TRYEGB22XXX (Operational) To 🇬🇧 TRYEGB22 (Operational)