Resolved after 3 hours 32 minutes, affecting From 🇬🇧 TRYEGB22XXX and From 🇬🇧 TRYEGB22 and 1 more, on February 27, 2026.
We experienced a service degradation with GBP payments due to an issue with our banking partner. Clients may have seen delayed settlement of payins and payouts. Normal service is resumed. Impact start time: 27/02/2026, 09:40 GMT Impact end time: 27/02/2026, 13:08 GMT Client actions: None
Affected components
Update timeline
- investigating Feb 27, 2026, 09:40 AM UTC
We are currently experiencing a service degradation with GBP payments. Clients may be seeing delayed settlement of payins and payouts. We are investigating this with our banking partner. Impact start time: 27/02/2026, 09:40 GMT Client actions: None
- investigating Feb 27, 2026, 10:55 AM UTC
We are currently experiencing a service degradation with GBP payments. Clients may be seeing delayed settlement of payins and payouts. A proportion of payouts are starting to settle but payins are still experiencing delayed settlement. We are continuing to investigate with our Banking Partner. Impact start time: 27/02/2026, 09:40 GMT Client actions: None
- identified Feb 27, 2026, 11:35 AM UTC
We experienced a service degradation with GBP payments. Clients may have seen delayed settlement of payins and payouts. A proportion of payouts and payins are starting to settle and our banking partner is continuing to work through the backlog of unsettled payments. We are monitoring and will confirm full resolution once the backlog of payments has been cleared. Impact start time: 27/02/2026, 09:40 GMT Client actions: None
- identified Feb 27, 2026, 12:09 PM UTC
We experienced a service degradation with GBP payments. Clients may have seen delayed settlement of payins and payouts. Payins settlement has returned to normal and our banking partner is continuing to work through the backlog of unsettled payouts. We are continuing to monitor and will confirm full resolution once the payouts backlog has been cleared. Client actions: None
- resolved Feb 27, 2026, 01:12 PM UTC
We experienced a service degradation with GBP payments due to an issue with our banking partner. Clients may have seen delayed settlement of payins and payouts. Normal service is resumed. Impact start time: 27/02/2026, 09:40 GMT Impact end time: 27/02/2026, 13:08 GMT Client actions: None
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