Delayed Settlement for EUR Payments

Update timeline

1. identified Apr 02, 2026, 01:33 PM UTC

   Status: Identified EUR payments are experiencing degraded performance, with settlement delays. We are investigating with our banking partner. Impact start time: 02/04/2026, 12:32 UTC Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance)

2. identified Apr 02, 2026, 02:23 PM UTC

   Status: Identified EUR payments are experiencing degraded performance, with settlement delays. We are still working with our banking partner to resume settlement service. Impact start time: 02/04/2026, 12:32 UTC Client actions: None Affected components From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance)

3. monitoring Apr 02, 2026, 03:41 PM UTC

   Status: Monitoring We have resolved the issue with our banking provider that was causing delays in EUR payment settlements. Our systems are now processing these payments in a timely manner, and we have confirmed that the backlog is clearing. Impact start time: 02/04/2026, 12:32 UTC Impact end time: 02/04/2026, 15:02 UTC Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance)

4. resolved Apr 02, 2026, 04:04 PM UTC

   Status: Resolved We have resolved the issue with our banking provider that was causing delays in EUR payment settlements. This is now resolved and EUR payments are settling at a timely manner. Impact start time: 02/04/2026, 12:32 UTC Impact end time: 02/04/2026, 15:02 UTC Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational)

5. monitoring Apr 02, 2026, 04:11 PM UTC

   Status: Monitoring You may have experienced delays in EUR payment settlements. This is now resolved and EUR payments are settling at a timely manner. Impact start time: 02/04/2026, 12:32 UTC Impact end time: 02/04/2026, 15:02 UTC Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) To 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) To 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) To 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance)

6. resolved Apr 02, 2026, 04:12 PM UTC

   Status: Resolved You may have experienced delays in EUR payment settlements. This is now resolved and EUR payments are settling at a timely manner. Impact start time: 02/04/2026, 12:32 UTC Impact end time: 02/04/2026, 15:02 UTC Client actions: None Affected components From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) To 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational)