EUR Payments Degraded Performance

Update timeline

1. investigating Apr 18, 2026, 07:43 PM UTC

   Status: Investigating We are experiencing a service degradation affecting EUR payments. Clients may be seeing delayed settlement of EUR payins and payouts. We are investigating this with our banking partner. Impact start time: 18/04/2026, 19:17 UTC Client actions: None Affected components To 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) To 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) To 🇪🇺🇮🇪 TRYEIE22 (Degraded performance)

2. identified Apr 18, 2026, 09:44 PM UTC

   Status: Identified Our banking partner has identified the issue causing delayed settlement of EUR payins and payouts and is working on a fix. Impact start time: 18/04/2026, 19:17 UTC Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) To 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) To 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) To 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance)

3. identified Apr 18, 2026, 11:08 PM UTC

   Status: Identified Our banking partner has confirmed that as of 21:20 UTC, all payments are settling as normal. However payments initiated between 19:17 and 21:20 UTC may not have reached a final status and could take a few hours to do so. We will provide further updates once all affected payments have reached a final status. Client actions: None Affected components From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) To 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) To 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) To 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance)

4. resolved Apr 19, 2026, 06:48 AM UTC

   Status: Resolved As of 02:50 UTC, all the remaining EUR payins and payouts affected by the delayed settlement degradation have reached a final status and payments are settling as normal. Impact start time: 18/04/2026, 19:17 UTC Impact end time: 19/04/2026, 02:50 UTC Client actions: None Affected components To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇪🇺🇮🇪 TRYEIE22 (Operational)