TrueLayer incident

EUR Payments Degraded Performance

Resolved after 11 hours 4 minutes, affecting From 🇪🇺🇪🇪 LHVBEE22XXX and To 🇪🇺🇫🇷 TRYEFRP2AAA and 1 more, on April 18, 2026.

resolved Apr 19, 2026, 06:48 AM UTC

As of 02:50 UTC, all the remaining EUR payins and payouts affected by the delayed settlement degradation have reached a final status and payments are settling as normal. Impact start time: 18/04/2026, 19:17 UTC Impact end time: 19/04/2026, 02:50 UTC Client actions: None

Started
Apr 18, 2026, 07:43 PM UTC
Resolved
Apr 19, 2026, 06:48 AM UTC
Duration
11h 4m
Detected by Pingoru
Apr 18, 2026, 07:43 PM UTC

Affected components

From 🇪🇺🇪🇪 LHVBEE22XXXTo 🇪🇺🇫🇷 TRYEFRP2AAATo 🇪🇺🇪🇪 LHVBEE22XXXTo 🇪🇺🇫🇮 TRYEFIH2XXXFrom 🇪🇺🇮🇪 TRYEIE22To 🇪🇺🇫🇷 TRYEFRP2XXXTo 🇪🇺🇮🇪 TRYEIE22From 🇪🇺🇫🇷 TRYEFRP2XXXFrom 🇪🇺🇫🇷 TRYEFRP2AAAFrom 🇪🇺🇫🇮 TRYEFIH2XXX

Update timeline

  1. investigating Apr 18, 2026, 07:43 PM UTC

    We are experiencing a service degradation affecting EUR payments. Clients may be seeing delayed settlement of EUR payins and payouts. We are investigating this with our banking partner. Impact start time: 18/04/2026, 19:17 UTC Client actions: None

  2. identified Apr 18, 2026, 09:44 PM UTC

    Our banking partner has identified the issue causing delayed settlement of EUR payins and payouts and is working on a fix. Impact start time: 18/04/2026, 19:17 UTC Client actions: None

  3. identified Apr 18, 2026, 11:08 PM UTC

    Our banking partner has confirmed that as of 21:20 UTC, all payments are settling as normal. However payments initiated between 19:17 and 21:20 UTC may not have reached a final status and could take a few hours to do so. We will provide further updates once all affected payments have reached a final status. Client actions: None

  4. resolved Apr 19, 2026, 06:48 AM UTC

    As of 02:50 UTC, all the remaining EUR payins and payouts affected by the delayed settlement degradation have reached a final status and payments are settling as normal. Impact start time: 18/04/2026, 19:17 UTC Impact end time: 19/04/2026, 02:50 UTC Client actions: None

Your product runs on more than TrueLayer

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →