TrueLayer experienced a minor incident on July 3, 2026 affecting From 🇪🇺🇩🇰 SXPYDKKKXXX and From 🇪🇺🇩🇪 SXPYDEHHXXX, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2026, 10:47 AM UTC
Status: Investigating We are experiencing a service degradation for EUR Payouts due to an issue with our banking partner. Clients may be seeing delayed settlement of payments. We are investigating this with our banking partner. Impact start time: 03/07/2026, 09:04 UTC Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance)
- resolved Jul 03, 2026, 01:58 PM UTC
Status: Resolved We experienced a service degradation for EUR Payouts due to an issue with our banking partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal. Impact start time: 03/07/2026, 09:04 UTC Impact end time: 03/07/2026, 12:07 UTC Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational)