TrueLayer incident

EUR Payments Delayed Settlement

Resolved after 3 hours 10 minutes, affecting From 🇪🇺🇩🇰 SXPYDKKKXXX and From 🇪🇺🇩🇪 SXPYDEHHXXX, on July 3, 2026.

resolved Jul 03, 2026, 01:58 PM UTC

We experienced a service degradation for EUR Payouts due to an issue with our banking partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal. Impact start time: 03/07/2026, 09:04 UTC Impact end time: 03/07/2026, 12:07 UTC Client actions: None

Started
Jul 03, 2026, 10:47 AM UTC
Resolved
Jul 03, 2026, 01:58 PM UTC
Duration
3h 10m
Detected by Pingoru
Jul 03, 2026, 10:47 AM UTC

Affected components

From 🇪🇺🇩🇰 SXPYDKKKXXXFrom 🇪🇺🇩🇪 SXPYDEHHXXX

Update timeline

  1. investigating Jul 03, 2026, 10:47 AM UTC

    We are experiencing a service degradation for EUR Payouts due to an issue with our banking partner. Clients may be seeing delayed settlement of payments. We are investigating this with our banking partner. Impact start time: 03/07/2026, 09:04 UTC Client actions: None

  2. resolved Jul 03, 2026, 01:58 PM UTC

    We experienced a service degradation for EUR Payouts due to an issue with our banking partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal. Impact start time: 03/07/2026, 09:04 UTC Impact end time: 03/07/2026, 12:07 UTC Client actions: None

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