TrueCommerce Outage History

Started Oct 14, 2026, 03:46 PM UTC· resolved Oct 14, 2026, 04:09 PM UTC

1. investigating Oct 14, 2026, 03:46 PM UTC

   We are aware of connectivity issues affecting Transaction Manager for customers using the local integration service. Our team is actively investigating and working toward a resolution. We will share an update as soon as more information is available.

2. monitoring Oct 14, 2026, 04:00 PM UTC

   A fix has been implemented and the team is monitoring.

3. resolved Oct 14, 2026, 04:09 PM UTC

   This incident has been resolved.

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Started Jun 01, 2026, 02:00 PM UTC· resolved Jun 01, 2026, 02:00 PM UTC

1. resolved Jul 29, 2026, 05:54 PM UTC

   Summary: Following planned infrastructure maintenance, a configuration change to our secure communication protocols resulted in connectivity issues for a subset of customers using legacy encryption methods. Affected customers may have experienced intermittent failures connecting to TrueCommerce services. The issue primarily impacted certain Transaction Manager customers and a limited number of integrations relying on older TLS cipher configurations. Resolution: A rollback of the TLS changes was completed on 6/1 for reported customers restoring all event processing with Transaction Manager

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Started May 04, 2026, 03:11 PM UTC· resolved May 05, 2026, 05:12 PM UTC

1. identified May 04, 2026, 03:11 PM UTC

   Email Delivery Advisory (Proofpoint Customers Only) Proofpoint has temporarily blocked a B2BGateway mail server IP (74.118.73.43) due to spam filtering rules. This impacts only B2BGateway customers using Proofpoint. The IP is not listed on other major blocklists. We have opened a request with Proofpoint to remove the block and are actively monitoring. Customers may also submit a request with Proofpoint to help expedite resolution: https://www.proofpoint.com/us/ipcheck Please note, all Support tickets or New Partner Implementation notes are still available to view and respond to on the B2BGateway Portal.

2. resolved May 05, 2026, 05:12 PM UTC

   Proofpoint has removed the block on our IP 74.118.73.43.

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Started Mar 08, 2026, 09:13 PM UTC· resolved Mar 08, 2026, 09:13 PM UTC

1. resolved Mar 08, 2026, 09:13 PM UTC

   Following the completion of TrueCommerce’s scheduled monthly maintenance, we identified a processing delay affecting TrueCommerce Home on March 8th, 2026. The delay occurred between 7:45 AM ET and 11:00 AM ET and has since been fully resolved. This incident resulted only in delayed processing. All transactions submitted during this time window were transmitted successfully. We apologize for any inconvenience this may have caused. If you have questions or experience any issues related to this incident, please contact our Support team at [email protected]. Thank you for your understanding.

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Started Feb 27, 2026, 11:50 PM UTC· resolved Feb 28, 2026, 01:17 AM UTC

1. investigating Feb 27, 2026, 11:50 PM UTC

   We are currently experiencing delays in transaction processing for TrueCommerce Home. The team is actively reviewing and will provide updates as we work to restore to standard processing times.

2. investigating Feb 28, 2026, 12:26 AM UTC

   We are continue to investigate the incident. Transactions are processing but delayed.

3. monitoring Feb 28, 2026, 01:16 AM UTC

   A fix has been implemented, and the team is actively monitoring the situation. Transaction processing has returned to normal operating times.

4. resolved Feb 28, 2026, 01:17 AM UTC

   This incident has been resolved.

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Started Jan 06, 2026, 05:49 PM UTC· resolved Jan 06, 2026, 06:53 PM UTC

1. investigating Jan 06, 2026, 05:49 PM UTC

   Other parts of the Pack & Ship application are working, but the shipping portion is blocked with this error at the moment. We are working with our engineering team now on this to resolve it asap.

2. investigating Jan 06, 2026, 06:51 PM UTC

   We are continuing to investigate this issue.

3. resolved Jan 06, 2026, 06:53 PM UTC

   We have recycled the appropriate services and verified with customers the application is now fully restored. We are actively working with engineering team to prevent in the future.

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Started Jan 05, 2026, 10:39 PM UTC· resolved Jan 06, 2026, 01:00 AM UTC

1. investigating Jan 05, 2026, 10:39 PM UTC

   We are currently investigating an issue with outbound flat file transactions importing into Transaction Manager. Transactions are failing to import and be sent. Our team is actively working to resolve the issue.

2. investigating Jan 05, 2026, 11:35 PM UTC

   We are continuing to investigate the issue.

3. identified Jan 06, 2026, 12:01 AM UTC

   The issue has been identified and the team is actively working on a fix.

4. monitoring Jan 06, 2026, 12:23 AM UTC

   A fix has been implemented and the team is actively monitoring.

5. resolved Jan 06, 2026, 01:00 AM UTC

   This incident is resolved.

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Started Dec 02, 2025, 02:30 PM UTC· resolved Dec 02, 2025, 05:08 PM UTC

1. investigating Dec 02, 2025, 02:30 PM UTC

   We are currently experiencing an issue that may affect event processing including, general navigation, exports, imports, and viewing or editing transactions. The impact may occur intermittently, and not all events will be affected. The team is actively investigating.

2. monitoring Dec 02, 2025, 02:40 PM UTC

   The issues has been resolved. All event processing is restored. The team will continue to monitor.

3. resolved Dec 02, 2025, 05:08 PM UTC

   This incident has been marked as resolved following a period of monitoring. No impact to transaction processing was observed. The issue was resolved on Tuesday, December 2nd at 9:40 AM EST.

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Started Sep 05, 2025, 12:40 AM UTC· resolved Sep 05, 2025, 01:49 AM UTC

1. investigating Sep 05, 2025, 12:40 AM UTC

   We are currently experiencing connectivity issues with our SFTP.truecommerce.com connection. This is impacting both integration SFTP connectivity as well as trading partner connectivity. The team is actively working to restore connectivity.

2. investigating Sep 05, 2025, 12:41 AM UTC

   We are continuing to investigate this issue.

3. monitoring Sep 05, 2025, 01:23 AM UTC

   The issue has been resolved. The team is actively monitoring.

4. resolved Sep 05, 2025, 01:49 AM UTC

   The issue has been resolved. Transaction processing has been restored for SFTP connections. Other connections like AS2 were not impacted during this incident.

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Started Aug 22, 2025, 08:08 PM UTC· resolved Aug 22, 2025, 11:31 PM UTC

1. investigating Aug 22, 2025, 08:08 PM UTC

   We are currently experiencing an intermittent issue with access to Foundry applications after login. Users may experience delay loading pages or receive an error message. The TrueCommerce technology team is currently investigating

2. monitoring Aug 22, 2025, 08:20 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 22, 2025, 11:31 PM UTC

   This incident has been resolved.

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Started Aug 07, 2025, 01:22 PM UTC· resolved Aug 07, 2025, 04:59 PM UTC

1. investigating Aug 07, 2025, 01:22 PM UTC

   We are currently investigating an issue that is preventing some users from logging in to TrueCommerce Foundry. Please note that not all customers are affected.

2. investigating Aug 07, 2025, 02:11 PM UTC

   The login issue remains intermittent and we're still investigating. There is no impact to network transaction processing.

3. investigating Aug 07, 2025, 02:57 PM UTC

   The team continues to investigate the intermittent login issue with TrueCommerce Foundry. There is no impact to network transaction processing.

4. monitoring Aug 07, 2025, 04:05 PM UTC

   A fix has been implemented, and login access to TrueCommerce Foundry has been restored for affected users. Our team will continue to monitor the situation to ensure full resolution.

5. resolved Aug 07, 2025, 04:59 PM UTC

   This incident has been resolved.

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Started May 28, 2025, 07:14 PM UTC· resolved May 29, 2025, 01:58 AM UTC

1. investigating May 28, 2025, 07:14 PM UTC

   We are currently experiencing latency in processing transactions on TC.Net. Transactions starting around 12:30 PM ET were impacted. Our engineering team is actively investigating the issue and monitoring system performance closely.

2. investigating May 28, 2025, 09:44 PM UTC

   We are continuing to investigate this issue. Transactions are processing but experiencing latency.

3. resolved May 29, 2025, 01:58 AM UTC

   We are continuing to monitor.

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Started Apr 28, 2025, 02:27 PM UTC· resolved Apr 29, 2025, 01:59 AM UTC

1. monitoring Apr 28, 2025, 02:27 PM UTC

   TrueCommerce experienced a technical issue following our monthly security and software maintenance event that resulted in latency processing a subset of transactions on the network. Not all customers or transactions were impacted. The issue started at 2:00 a.m. ET on Sunday, April 27th and the issue was identified and confirmed resolved at 7:30 a.m. ET on Monday April 28th. All impacted transactions are being reprocessed and our technical team is monitoring to confirm successful reprocessing. Out of an abundance of caution, TrueCommerce recommends validating for duplicate transactions.

2. monitoring Apr 28, 2025, 05:03 PM UTC

   The team is continuing to resend transactions that were delayed.

3. monitoring Apr 28, 2025, 09:48 PM UTC

   We have now successfully resent all critical transactions and are continuing to resend delayed functional acknowledgments.

4. resolved Apr 29, 2025, 01:59 AM UTC

   All transactions have been successfully resent and the issue is resolved.

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Started Apr 21, 2025, 07:06 PM UTC· resolved Apr 21, 2025, 07:58 PM UTC

1. monitoring Apr 21, 2025, 07:06 PM UTC

   We currently experiencing an AS2 connectivity issues with the B2B Gateway network impacting transaction processing on Monday April 21st starting approximately at 2:00 PM Est. The TrueCommerce technical teams are performing maintenance to address the issue and connectivity. It is our goal that this maintenance will resolve the intermittent communication delays permanently. We apologize for any inconvenience.

2. resolved Apr 21, 2025, 07:58 PM UTC

   AS2 connectivity appears to be restored and we are seeing positive results from early monitoring. Thank you again for your patience and if you have any concerns, please use the support function in the B2B Gateway portal. This incident is now resolved.

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Started Jan 15, 2025, 02:16 PM UTC· resolved Jan 15, 2025, 03:17 PM UTC

1. investigating Jan 15, 2025, 02:16 PM UTC

   We are currently investigating an issue with Pack & Ship that is prevents shipments from being able to be fulfilled.

2. monitoring Jan 15, 2025, 03:13 PM UTC

   A fix has been implemented and processes have been restored. The team will continue to monitor.

3. resolved Jan 15, 2025, 03:17 PM UTC

   This incident has been resolved.

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Started Nov 19, 2024, 02:48 PM UTC· resolved Nov 19, 2024, 10:42 PM UTC

1. investigating Nov 19, 2024, 02:48 PM UTC

   We are currently investigating an issue that's introducing intermittent latency with login and some pages loading with TrueCommerce Foundry.

2. identified Nov 19, 2024, 03:00 PM UTC

   Our data center provider is experiencing an issue with connectivity. Our team is actively working with them on resolution.

3. identified Nov 19, 2024, 04:04 PM UTC

   We are continuing to work on the issue and network transaction is also seeing latency.

4. identified Nov 19, 2024, 04:45 PM UTC

   We are continuing to work on a resolution for the issue.

5. identified Nov 19, 2024, 06:33 PM UTC

   We are continuing to work on a fix.

6. identified Nov 19, 2024, 06:47 PM UTC

   We are continuing to investigate. Customer will experience latency navigating the Transaction Manager application and transaction processing with TCNet and ecUtopia. TrueCommerce’s technical team is aware of the issue and working to resolve the issue.

7. monitoring Nov 19, 2024, 07:58 PM UTC

   The latency issue has been resolved. The team is validating that transaction processing has been fully restored.

8. monitoring Nov 19, 2024, 07:59 PM UTC

   We are continuing to monitor for any further issues.

9. identified Nov 19, 2024, 08:41 PM UTC

   We are still experience issues with latency within TrueCommerce Foundry application. The team is still in process of restoring all services.

10. identified Nov 19, 2024, 08:44 PM UTC

    We are continuing to work on a fix for this issue.

11. monitoring Nov 19, 2024, 09:34 PM UTC

    Transaction processing has been restored. Inbound transactions will experience some delay as processing catches up. The team is currently monitoring.

12. resolved Nov 19, 2024, 10:42 PM UTC

    This incident has been resolved.

13. postmortem Nov 20, 2024, 09:57 PM UTC

    * The TrueCommerce incident began at approximately 9:30 a.m. ET on November 19th resulting in intermittent performance degradation of processing transactions on the [TC.net](http://TC.net) network platform and within the TrueCommerce Foundry platform and Transaction Manager application * The root cause of the issue was related to an unplanned incident within a TrueCommerce technology vendor’s internal networking infrastructure * TrueCommerce’s technology vendor resolved the issue at approximately 1:40 p.m. EST * Following the resolution of technology vendor issue, it was determined that a full recycle of TrueCommerce’s core platform services was necessary to ensure all services were restored to full health * Complications were encountered during the platform recycle and startup process which delayed full restoration of services until approximately 4:30 p.m. ET * All platform services were confirmed to be fully restored at approximately 4:30 p.m. EST * All queued transactions were cleared following full restoration of services

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Started Nov 14, 2024, 01:44 PM UTC· resolved Nov 14, 2024, 03:13 PM UTC

1. investigating Nov 14, 2024, 01:44 PM UTC

   We are currently experiencing an issue logging into Foundry. The team is actively reviewing.

2. investigating Nov 14, 2024, 02:35 PM UTC

   The team continues to investigate the issue.

3. monitoring Nov 14, 2024, 02:47 PM UTC

   A fix has been implemented and the team is monitoring.

4. resolved Nov 14, 2024, 03:13 PM UTC

   This incident has been resolved.

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Started Oct 31, 2024, 04:45 PM UTC· resolved Oct 31, 2024, 06:00 PM UTC

1. investigating Oct 31, 2024, 04:45 PM UTC

   We are currently investigating an issue where the TrueCommerce Home file communication was interrupted. We will update shortly once we diagnose the root cause.

2. resolved Oct 31, 2024, 06:00 PM UTC

   The incident has been resolved. There might be some latency as file transfers resume, our team will continue to monitor the servers. Please reach out to support if you have any questions or concerns.

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Started Oct 27, 2024, 05:37 PM UTC· resolved Oct 27, 2024, 06:05 PM UTC

1. investigating Oct 27, 2024, 05:37 PM UTC

   We experiencing an issue with our trading network servers. There is no current impact to transaction processing, however there will be brief interruption accessing Transaction Manager starting at 1:45 PM Est to 2:00 PM Est to address the issue.

2. monitoring Oct 27, 2024, 05:58 PM UTC

   A fix has been implemented and the issue is resolved. The team is monitoring.

3. monitoring Oct 27, 2024, 05:58 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Oct 27, 2024, 06:05 PM UTC

   This incident has been resolved.

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