TrueCommerce experienced a minor incident on June 1, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 29, 2026, 05:54 PM UTC
Summary: Following planned infrastructure maintenance, a configuration change to our secure communication protocols resulted in connectivity issues for a subset of customers using legacy encryption methods. Affected customers may have experienced intermittent failures connecting to TrueCommerce services. The issue primarily impacted certain Transaction Manager customers and a limited number of integrations relying on older TLS cipher configurations. Resolution: A rollback of the TLS changes was completed on 6/1 for reported customers restoring all event processing with Transaction Manager