TrueCommerce incident
Action may be needed: B2BGateway NetSuite transactions on 11/3/2026, 9:00 AM to 12:00 PM ET
Resolved after 3 hours, affecting TrueCommerce B2B Integrator, on November 3, 2026.
On November 3rd, 2026, between 9:00 AM and 12:00 PM ET, an issue with the B2BGateway NetSuite integration prevented us from querying transactions from NetSuite. Your account uses this integration, so some of your documents may not have been sent during that window. The issue is now resolved, and we apologize for the disruption. Please check your Transaction Report for that window to confirm all expected documents were sent. To resend any missing documents, go to Client Portal → Integration → Query Tool: Query Type: Select the affected document type. Process As EDI: Select the matching outbound EDI document type. Input Specific Transaction IDs: Enter the document number(s). Select Run Query. Please resubmit only documents that are missing from your Transaction Report, so your trading partners don’t receive duplicates. After you submit, check your Transaction Report again to confirm the documents went through. If you need help, create a Support ticket in the Portal or call Support at 888.430.4489.
Affected components
Update timeline
- resolved Nov 03, 2026, 08:58 PM UTC
On November 3rd, 2026, between 9:00 AM and 12:00 PM ET, an issue with the B2BGateway NetSuite integration prevented us from querying transactions from NetSuite. Your account uses this integration, so some of your documents may not have been sent during that window. The issue is now resolved, and we apologize for the disruption. Please check your Transaction Report for that window to confirm all expected documents were sent. To resend any missing documents, go to Client Portal → Integration → Query Tool: Query Type: Select the affected document type. Process As EDI: Select the matching outbound EDI document type. Input Specific Transaction IDs: Enter the document number(s). Select Run Query. Please resubmit only documents that are missing from your Transaction Report, so your trading partners don’t receive duplicates. After you submit, check your Transaction Report again to confirm the documents went through. If you need help, create a Support ticket in the Portal or call Support at 888.430.4489.
Your product runs on more than TrueCommerce
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services