Ongoing since 04:58 PM UTC, affecting TrueCommerce Home.
The release window has been scheduled today 10/28 at 4:00 PM EST, for a duration of 30 minutes. During this time, the TC Home (ECU) portal will be down for maintenance; Connectivity and processing will not be impacted; EDI documents will continue to transfer without issue while the website is undergoing maintenance. A notice will be sent once the maintenance window has closed and the TC Home (ECU) Portal is available once again.
Affected components
Update timeline
- identified Oct 28, 2026, 04:58 PM UTC
We identified an issue following our latest release that is impacting the Document Management Search function for retailer users. The TC Home team is working to resolve the issue, which will require an additional release. An update will be sent once the release window has been scheduled. We apologize for the inconvenience and appreciate your patience.
- identified Oct 28, 2026, 06:02 PM UTC
The release window has been scheduled today 10/28 at 4:00 PM EST, for a duration of 30 minutes. During this time, the TC Home (ECU) portal will be down for maintenance; Connectivity and processing will not be impacted; EDI documents will continue to transfer without issue while the website is undergoing maintenance. A notice will be sent once the maintenance window has closed and the TC Home (ECU) Portal is available once again.
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