- Detected by Pingoru
- Jun 17, 2026, 03:18 AM UTC
- Resolved
- Jun 17, 2026, 05:48 AM UTC
- Duration
- 2h 30m
Affected: General Use
Timeline · 3 updates
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investigating Jun 17, 2026, 03:18 AM UTC
We are currently looking into an issue with data syncing in triConvey.
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monitoring Jun 17, 2026, 03:55 AM UTC
We have implemented a fix and syncing services are beginning to recover. We will provide a further update once processes are back to regular operational capacity.
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resolved Jun 17, 2026, 05:48 AM UTC
All data syncing processes are back to working as expected. Thank you for your patience while we worked on this issue.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 12:43 AM UTC
- Resolved
- Apr 23, 2026, 01:19 AM UTC
- Duration
- 36m
Affected: triConvey Billing
Timeline · 2 updates
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investigating Apr 23, 2026, 12:43 AM UTC
We are currently investigating issues with creating new transactions in billing.
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resolved Apr 23, 2026, 01:19 AM UTC
Billing is now operational. Thanks for your patience while we resolved this issue.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 12:42 AM UTC
- Resolved
- Apr 23, 2026, 05:35 AM UTC
- Duration
- 4h 52m
Affected: Task Syncing
Timeline · 3 updates
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investigating Apr 23, 2026, 12:42 AM UTC
We are currently investigating issues with tasks not loading. We will have this resolved shortly.
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identified Apr 23, 2026, 01:20 AM UTC
The issue has been identified, and a fix is being implemented.
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resolved Apr 23, 2026, 05:35 AM UTC
Tasks are now operational. If you are still experiencing any issues, please reach out to our Support Team for further assistance. Thank you for your patience while we resolved this matter.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 01:35 AM UTC
- Resolved
- Apr 22, 2026, 04:39 AM UTC
- Duration
- 3h 4m
Affected: File SyncingMatter SyncingTask SyncingReports
Timeline · 3 updates
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investigating Apr 22, 2026, 01:35 AM UTC
We are currently investigating degraded performance across tasks and other areas of triConvey This is affecting Tasks, activity reporting and files
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investigating Apr 22, 2026, 02:45 AM UTC
Communicate messaging is now operational. Degraded performance has improved across all areas, except tasks; however, this will be resolved shortly.
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resolved Apr 22, 2026, 04:39 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 11:13 PM UTC
- Resolved
- Mar 26, 2026, 11:34 PM UTC
- Duration
- 1d
Affected: triSearch searching
Timeline · 3 updates
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investigating Mar 25, 2026, 11:13 PM UTC
If you’re seeing an error that your triConvey credentials have expired, the Firm Owner will just need to reconnect triConvey using their website credentials. If you do not know these, please go to trisearch.com.au and have the Firm Admin reset them. Once you have the credentials, please head to triConvey and click on 'File' in the top left hand corner and then 'triConvey settings'. Find the integrations tab and select triSearch > First click on the 'Deauthorise' button and then click the 'Authorise' button and enter credentials. We are working to find a solution and will send an update shortly. We apologise for the inconvenience this may have caused.
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monitoring Mar 26, 2026, 06:06 AM UTC
We’ve identified that the issue relates to the connection between triConvey and the triSearch platform. To get you back up and running quickly, you can restore the connection by re-authorising your triSearch account. Please follow the steps below: 1. Select the Settings (gear) icon on the top-right corner of triConvey to access triConvey Settings. 2. Select Integrations from the left panel, then select triSearch. 3. Select Deauthorise. 4. Select Authorise. 5. Enter your triSearch login credentials. 6. Select Save. Our teams are working closely with our partners on a longer-term fix, including improved monitoring and alerts, to reduce the risk of this happening again.
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resolved Mar 26, 2026, 11:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 12:42 AM UTC
- Resolved
- Mar 20, 2026, 11:24 PM UTC
- Duration
- 22h 41m
Affected: General Use
Timeline · 4 updates
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investigating Mar 20, 2026, 12:42 AM UTC
We are currently investigating a re-emergence of loading issues when using triConvey.
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monitoring Mar 20, 2026, 02:15 AM UTC
The issue has largely resolved itself over time, however it is intermittent and we are continuing to investigate with some users that are still experiencing the issue.
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monitoring Mar 20, 2026, 06:10 AM UTC
We are still monitoring the situation and are continuing to work with AWS on this issue. We are also exploring other potential causes in the meantime, and will update once we have more information. We sincerely apologise for any inconvenience this issue may have caused.
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resolved Mar 20, 2026, 11:24 PM UTC
After thorough investigation overnight, we have reports that triConvey loading times are back to normal. However, if you continue to experience issues, please don't hesitate to contact our Support Team for further troubleshooting. Thank you for your patience while we worked through this issue.
Read the full incident report →
- Detected by Pingoru
- Feb 02, 2026, 12:29 AM UTC
- Resolved
- Feb 02, 2026, 12:55 AM UTC
- Duration
- 25m
Affected: triSearch searching
Timeline · 3 updates
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investigating Feb 02, 2026, 12:29 AM UTC
We are currently investigating an issue that is impacting order creation and some other order actions.
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investigating Feb 02, 2026, 12:54 AM UTC
We are continuing to investigate this issue.
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resolved Feb 02, 2026, 12:55 AM UTC
Our technical team has resolved the issue and services are now operating as normal. If you continue to experience any issues, please contact our Support team.
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2025, 01:04 AM UTC
- Resolved
- Sep 24, 2025, 10:51 PM UTC
- Duration
- 21h 46m
Affected: File Syncing
Timeline · 3 updates
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investigating Sep 24, 2025, 01:04 AM UTC
We are currently investigating an issue with documents in the triConvey Desktop App: "The file is still being uploaded by the owner".
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identified Sep 24, 2025, 01:55 AM UTC
The issue has been identified and a fix is being implemented. Uploaded files going forwards should no longer be affected, however, some files uploaded between 4pm yesterday and 9am today may still be affected. The team is working on a fix to resolve these remaining affected files.
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resolved Sep 24, 2025, 10:51 PM UTC
The issue has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2025, 11:00 PM UTC
- Resolved
- Aug 21, 2025, 12:21 AM UTC
- Duration
- 1h 20m
Affected: Matter Syncing
Timeline · 2 updates
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investigating Aug 20, 2025, 11:00 PM UTC
We are currently investigating this issue.
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resolved Aug 21, 2025, 12:21 AM UTC
This incident has been marked as resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2025, 05:46 AM UTC
- Resolved
- Aug 12, 2025, 05:54 AM UTC
- Duration
- 8m
Affected: triSearch searching
Timeline · 3 updates
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investigating Aug 12, 2025, 05:46 AM UTC
We are currently experiencing issues affecting the QLD Title Search service. Our team is actively investigating and working to resolve the problem as quickly as possible. We’ll provide an update as soon as more information becomes available.
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investigating Aug 12, 2025, 05:48 AM UTC
We are continuing to investigate this issue.
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resolved Aug 12, 2025, 05:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 11, 2025, 03:58 AM UTC
- Resolved
- Aug 11, 2025, 04:29 AM UTC
- Duration
- 31m
Affected: triSearch searching
Timeline · 2 updates
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investigating Aug 11, 2025, 03:58 AM UTC
We are currently experiencing an outage with SA Titles. It appears to be related to a billing issue with the Authority. We are investigating with the authority and will provide an update as soon as we have more information.
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resolved Aug 11, 2025, 04:29 AM UTC
SA title orders are now completing successfully.
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2025, 03:57 AM UTC
- Resolved
- Aug 04, 2025, 05:39 AM UTC
- Duration
- 1h 42m
Affected: triSearch searching
Timeline · 3 updates
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identified Aug 04, 2025, 03:57 AM UTC
CRE is currently down/unavailable.
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identified Aug 04, 2025, 05:36 AM UTC
We are continuing to work on a fix for this issue.
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resolved Aug 04, 2025, 05:39 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2025, 11:25 PM UTC
- Resolved
- Jul 01, 2025, 12:14 AM UTC
- Duration
- 48m
Affected: LandatatriSearch searching
Timeline · 3 updates
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identified Jun 30, 2025, 11:25 PM UTC
Please be advised that LANDATA is currently experiencing an unplanned service outage. Their team is aware of the issue and is actively working to resolve it. We will provide an update as soon as their service has been restored or when more information becomes available. Thank you for your understanding.
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identified Jul 01, 2025, 12:02 AM UTC
LANDATA have identified the cause of the outage and applied a fix. They are expecting services to be restored within the next 30 minutes.
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resolved Jul 01, 2025, 12:14 AM UTC
LANDATA services have been restored.
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2025, 02:05 AM UTC
- Resolved
- Jun 18, 2025, 02:36 AM UTC
- Duration
- 30m
Affected: triSearch searching
Timeline · 2 updates
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investigating Jun 18, 2025, 02:05 AM UTC
We are currently investigating this issue.
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resolved Jun 18, 2025, 02:36 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 16, 2025, 01:51 AM UTC
- Resolved
- May 16, 2025, 02:43 AM UTC
- Duration
- 52m
Affected: triConvey Billing
Timeline · 5 updates
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investigating May 16, 2025, 01:51 AM UTC
We are currently investigating delays affecting triConvey Billing, including saving invoices and time entries.
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identified May 16, 2025, 02:16 AM UTC
Our systems have recovered, though there are currently delays of up to 15 minutes.
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identified May 16, 2025, 02:26 AM UTC
Our systems have recovered, and triConvey Billing issues have been resolved however, there are still currently delays of up to 15 minutes affecting Tasks.
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identified May 16, 2025, 02:39 AM UTC
Our systems have recovered however, there are still currently delays of up to 7 minutes affecting Tasks.
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resolved May 16, 2025, 02:43 AM UTC
Our systems have now fully recovered. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 15, 2025, 01:22 AM UTC
- Resolved
- May 15, 2025, 06:06 AM UTC
- Duration
- 4h 44m
Affected: triSign
Timeline · 3 updates
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investigating May 15, 2025, 01:22 AM UTC
We are currently experiencing an outage affecting all triSign calls to DocuSign due to timeout issues. Our team is actively working with DocuSign to resolve the issue.
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monitoring May 15, 2025, 02:10 AM UTC
The DocuSign services are back online, with orders now progressing as expected. We are continuing to monitor for stability.
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resolved May 15, 2025, 06:06 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2025, 01:53 AM UTC
- Resolved
- Apr 17, 2025, 06:19 AM UTC
- Duration
- 2d 4h
Affected: File SyncingMatter SyncingTask Syncing
Timeline · 6 updates
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monitoring Apr 15, 2025, 01:53 AM UTC
triConvey is currently experiencing delays of up to 1 hour on matter file syncing for some users. We are currently monitoring the situation.
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identified Apr 15, 2025, 03:51 AM UTC
We have identified an issue with Tasks not syncing to matters in triConvey. Our team is currently working on a fix. Matter file syncing has now returned to syncing in real time. Thank you for your patience.
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monitoring Apr 16, 2025, 12:32 AM UTC
We have resolved the issue affecting Task syncing in triConvey. To apply the fix immediately, please log out of triConvey and log back in.
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monitoring Apr 16, 2025, 04:21 AM UTC
We have released a fix for the task syncing issue affecting users on Version 9.6 of the triConvey Desktop App. If you are using Version 9.6, please restart your PC and then reopen triConvey. A fix for Version 9.7 is currently being worked on. Some data may still be catching up, so if you continue to experience syncing issues from tomorrow (17/04/25) onwards, try logging out and back into triConvey. Thank you for your patience as we worked to resolve this issue.
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monitoring Apr 17, 2025, 02:02 AM UTC
We are continuing to monitor the situation with tasks not syncing. If you continue to experience the issue after restarting your PC, please log out and back into triConvey to see if this resolves the issue. If it still persists, get in touch with our Support Team.
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resolved Apr 17, 2025, 06:19 AM UTC
We have received reports that tasks are syncing correctly again, so this issue will be marked as Resolved. For any persistent issues, please verify that you have restarted your PC and fully logged out of triConvey (including closing Word/Excel/Outlook if those apps are still open) before logging back in. If you continue to experience issues with tasks syncing, get in touch with our Support Team.
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2025, 10:55 PM UTC
- Resolved
- Apr 04, 2025, 02:32 AM UTC
- Duration
- 3h 36m
Affected: triConvey BillingLogin/Authentication
Timeline · 4 updates
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investigating Apr 03, 2025, 10:55 PM UTC
We are investigating login issues with the triConvey Billing site. Users may see the Billing page perpetually load, until they perform a forced logout at: https://app.smokeball.com.au/?/#/logout
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investigating Apr 03, 2025, 11:15 PM UTC
An update has been posted. We are continuing our investigation on these triConvey Billing issues. Users may be unable to login to triConvey Billing, or (upon login) may have troubles loading Billing items, such as Invoices, Fees, etc.
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monitoring Apr 04, 2025, 01:08 AM UTC
The team has identified the issue, and deployed a fix. Affected users should see a prompt to refresh the triConvey Billing page shortly. Please note - login and loading times may take longer than usual upon first login, however, should gradually return to normal levels. We will continue monitoring this incident.
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resolved Apr 04, 2025, 02:32 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2025, 12:24 AM UTC
- Resolved
- Mar 19, 2025, 12:54 AM UTC
- Duration
- 30m
Affected: General UseFile SyncingLogin/AuthenticationMatter SyncingTask SyncingtriSearch searchingCalendar Syncing
Timeline · 3 updates
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investigating Mar 19, 2025, 12:24 AM UTC
We are investigating reports of Matters not loading, or loading slowly.
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monitoring Mar 19, 2025, 12:47 AM UTC
The team has identified the cause of these issues, and a fix has been implemented. Users should see gradual improvements, though issues may still occur. We are currently monitoring the results.
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resolved Mar 19, 2025, 12:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2025, 04:01 AM UTC
- Resolved
- Feb 13, 2025, 04:36 AM UTC
- Duration
- 34m
Affected: Messages/Communicate Client Portal messaging
Timeline · 2 updates
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investigating Feb 13, 2025, 04:01 AM UTC
We are currently investigating issues affecting Communicate Messages.
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resolved Feb 13, 2025, 04:36 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 15, 2024, 10:36 PM UTC
- Resolved
- Dec 15, 2024, 11:03 PM UTC
- Duration
- 27m
Affected: triSearch searching
Timeline · 2 updates
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investigating Dec 15, 2024, 10:36 PM UTC
We are currently investigating an issue where users may be receiving a 500 error when attempting to order NSW Plan services.
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resolved Dec 15, 2024, 11:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 12, 2024, 12:07 AM UTC
- Resolved
- Dec 12, 2024, 01:57 AM UTC
- Duration
- 1h 50m
Affected: Task Syncing
Timeline · 4 updates
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investigating Dec 12, 2024, 12:07 AM UTC
We have deployed an update that has fixed the issue however: • If you still notice that the Settlement Date in the Tasks List is showing as a day later than it should, please log out and back in to fix the issue. • If you notice that the Settlement Date column has been removed from the Matters List or the Tasks List, you will need to update your triConvey Desktop App to v9.4 - this will make the Settlement Date Column return to the Matters List and the Tasks List.
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identified Dec 12, 2024, 01:22 AM UTC
We have deployed an update that has fixed the issue however: • If you still notice that the Settlement Date in the Tasks List is showing as a day later than it should, please log out and back in to fix the issue. • If you notice that the Settlement Date column has been removed from the Matters List or the Tasks List, you will need to update your triConvey Desktop App to v9.4 - this will make the Settlement Date Column return to the Matters List and the Tasks List.
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identified Dec 12, 2024, 01:23 AM UTC
We are continuing to work on a fix for this issue.
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resolved Dec 12, 2024, 01:57 AM UTC
This incident has been resolved. If you still notice that the Settlement Date in the Tasks List is showing as a day later than it should, please log out and back in to fix the issue. If you notice that the Settlement Date column has been removed from the Matters List or the Tasks List, you will need to update your triConvey Desktop App to v9.4 - this will make the Settlement Date Column return to the Matters List and the Tasks List.
Read the full incident report →
Critical November 25, 2024 - Detected by Pingoru
- Nov 25, 2024, 12:48 AM UTC
- Resolved
- Nov 25, 2024, 04:50 AM UTC
- Duration
- 4h 2m
Affected: General UsetriConvey BillingFile SyncingLogin/AuthenticationMatter SyncingTask SyncingCalendar SyncingFirm InsightsTime & Fee SyncingReportstriConvey AIAutoTimeDaily DigestMessages/Communicate Client Portal messaging
Timeline · 6 updates
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investigating Nov 25, 2024, 12:48 AM UTC
We are currently investigating issues with Matters not loading.
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investigating Nov 25, 2024, 12:54 AM UTC
We are continuing to investigate this issue.
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investigating Nov 25, 2024, 01:26 AM UTC
We have implemented steps to help mitigate these Matter loading issues, though you may continue to experience issues using triConvey. These issues may also affect updating or attaching files to Matters, as well as Billing. We are continuing this investigation with urgency.
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investigating Nov 25, 2024, 02:35 AM UTC
We are continuing to investigate this issue.
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monitoring Nov 25, 2024, 04:02 AM UTC
The team has implemented steps to mitigate these issues, and our monitoring and metrics have now returned to normal levels. We recommend all affected users perform a full restart of their devices (Start > Restart) to pick up the latest updates. The team will continue monitoring these results.
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resolved Nov 25, 2024, 04:50 AM UTC
This incident has been resolved.
Read the full incident report →
