TriSearch Outage History

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TriSearch had 8 outages in the last 2 years totaling 80h 17m of downtime — averaging 0.3 incidents per month.

There were 8 TriSearch outages since September 24, 2025 totaling 80h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trisearch.statuspage.io

Critical June 17, 2026

triConvey syncing issues

Detected by Pingoru
Jun 17, 2026, 03:18 AM UTC
Resolved
Jun 17, 2026, 05:48 AM UTC
Duration
2h 30m
Affected: General Use
Timeline · 3 updates
  1. investigating Jun 17, 2026, 03:18 AM UTC

    We are currently looking into an issue with data syncing in triConvey.

  2. monitoring Jun 17, 2026, 03:55 AM UTC

    We have implemented a fix and syncing services are beginning to recover. We will provide a further update once processes are back to regular operational capacity.

  3. resolved Jun 17, 2026, 05:48 AM UTC

    All data syncing processes are back to working as expected. Thank you for your patience while we worked on this issue.

Read the full incident report →

Notice April 23, 2026

Issues affecting triConvey Billing

Detected by Pingoru
Apr 23, 2026, 12:43 AM UTC
Resolved
Apr 23, 2026, 01:19 AM UTC
Duration
36m
Affected: triConvey Billing
Timeline · 2 updates
  1. investigating Apr 23, 2026, 12:43 AM UTC

    We are currently investigating issues with creating new transactions in billing.

  2. resolved Apr 23, 2026, 01:19 AM UTC

    Billing is now operational. Thanks for your patience while we resolved this issue.

Read the full incident report →

Notice April 23, 2026

Taks Not Loading

Detected by Pingoru
Apr 23, 2026, 12:42 AM UTC
Resolved
Apr 23, 2026, 05:35 AM UTC
Duration
4h 52m
Affected: Task Syncing
Timeline · 3 updates
  1. investigating Apr 23, 2026, 12:42 AM UTC

    We are currently investigating issues with tasks not loading. We will have this resolved shortly.

  2. identified Apr 23, 2026, 01:20 AM UTC

    The issue has been identified, and a fix is being implemented.

  3. resolved Apr 23, 2026, 05:35 AM UTC

    Tasks are now operational. If you are still experiencing any issues, please reach out to our Support Team for further assistance. Thank you for your patience while we resolved this matter.

Read the full incident report →

Minor April 22, 2026

Degraded Performance Across triConvey - 22 April 2026

Detected by Pingoru
Apr 22, 2026, 01:35 AM UTC
Resolved
Apr 22, 2026, 04:39 AM UTC
Duration
3h 4m
Affected: File SyncingMatter SyncingTask SyncingReports
Timeline · 3 updates
  1. investigating Apr 22, 2026, 01:35 AM UTC

    We are currently investigating degraded performance across tasks and other areas of triConvey This is affecting Tasks, activity reporting and files

  2. investigating Apr 22, 2026, 02:45 AM UTC

    Communicate messaging is now operational. Degraded performance has improved across all areas, except tasks; however, this will be resolved shortly.

  3. resolved Apr 22, 2026, 04:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2026

Temporary triConvey disruption

Detected by Pingoru
Mar 25, 2026, 11:13 PM UTC
Resolved
Mar 26, 2026, 11:34 PM UTC
Duration
1d
Affected: triSearch searching
Timeline · 3 updates
  1. investigating Mar 25, 2026, 11:13 PM UTC

    If you’re seeing an error that your triConvey credentials have expired, the Firm Owner will just need to reconnect triConvey using their website credentials. If you do not know these, please go to trisearch.com.au and have the Firm Admin reset them. Once you have the credentials, please head to triConvey and click on 'File' in the top left hand corner and then 'triConvey settings'. Find the integrations tab and select triSearch > First click on the 'Deauthorise' button and then click the 'Authorise' button and enter credentials. We are working to find a solution and will send an update shortly. We apologise for the inconvenience this may have caused.

  2. monitoring Mar 26, 2026, 06:06 AM UTC

    We’ve identified that the issue relates to the connection between triConvey and the triSearch platform. To get you back up and running quickly, you can restore the connection by re-authorising your triSearch account. Please follow the steps below: 1. Select the Settings (gear) icon on the top-right corner of triConvey to access triConvey Settings. 2. Select Integrations from the left panel, then select triSearch. 3. Select Deauthorise. 4. Select Authorise. 5. Enter your triSearch login credentials. 6. Select Save. Our teams are working closely with our partners on a longer-term fix, including improved monitoring and alerts, to reduce the risk of this happening again.

  3. resolved Mar 26, 2026, 11:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 20, 2026

Issues with loading triConvey

Detected by Pingoru
Mar 20, 2026, 12:42 AM UTC
Resolved
Mar 20, 2026, 11:24 PM UTC
Duration
22h 41m
Affected: General Use
Timeline · 4 updates
  1. investigating Mar 20, 2026, 12:42 AM UTC

    We are currently investigating a re-emergence of loading issues when using triConvey.

  2. monitoring Mar 20, 2026, 02:15 AM UTC

    The issue has largely resolved itself over time, however it is intermittent and we are continuing to investigate with some users that are still experiencing the issue.

  3. monitoring Mar 20, 2026, 06:10 AM UTC

    We are still monitoring the situation and are continuing to work with AWS on this issue. We are also exploring other potential causes in the meantime, and will update once we have more information. We sincerely apologise for any inconvenience this issue may have caused.

  4. resolved Mar 20, 2026, 11:24 PM UTC

    After thorough investigation overnight, we have reports that triConvey loading times are back to normal. However, if you continue to experience issues, please don't hesitate to contact our Support Team for further troubleshooting. Thank you for your patience while we worked through this issue.

Read the full incident report →

Notice February 2, 2026

Searching outage

Detected by Pingoru
Feb 02, 2026, 12:29 AM UTC
Resolved
Feb 02, 2026, 12:55 AM UTC
Duration
25m
Affected: triSearch searching
Timeline · 3 updates
  1. investigating Feb 02, 2026, 12:29 AM UTC

    We are currently investigating an issue that is impacting order creation and some other order actions.

  2. investigating Feb 02, 2026, 12:54 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 02, 2026, 12:55 AM UTC

    Our technical team has resolved the issue and services are now operating as normal. If you continue to experience any issues, please contact our Support team.

Read the full incident report →

Minor September 24, 2025

Documents Error: "The file is still being uploaded by the owner"

Detected by Pingoru
Sep 24, 2025, 01:04 AM UTC
Resolved
Sep 24, 2025, 10:51 PM UTC
Duration
21h 46m
Affected: File Syncing
Timeline · 3 updates
  1. investigating Sep 24, 2025, 01:04 AM UTC

    We are currently investigating an issue with documents in the triConvey Desktop App: "The file is still being uploaded by the owner".

  2. identified Sep 24, 2025, 01:55 AM UTC

    The issue has been identified and a fix is being implemented. Uploaded files going forwards should no longer be affected, however, some files uploaded between 4pm yesterday and 9am today may still be affected. The team is working on a fix to resolve these remaining affected files.

  3. resolved Sep 24, 2025, 10:51 PM UTC

    The issue has now been resolved.

Read the full incident report →