There were 5 TriSearch outages since March 20, 2026 totaling 55h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating issues with creating new transactions in billing.
Billing is now operational. Thanks for your patience while we resolved this issue.
We are currently investigating issues with tasks not loading. We will have this resolved shortly.
The issue has been identified, and a fix is being implemented.
Tasks are now operational. If you are still experiencing any issues, please reach out to our Support Team for further assistance. Thank you for your patience while we resolved this matter.
We are currently investigating degraded performance across tasks and other areas of triConvey This is affecting Tasks, activity reporting and files
Communicate messaging is now operational. Degraded performance has improved across all areas, except tasks; however, this will be resolved shortly.
This incident has been resolved.
If you’re seeing an error that your triConvey credentials have expired, the Firm Owner will just need to reconnect triConvey using their website credentials. If you do not know these, please go to trisearch.com.au and have the Firm Admin reset them. Once you have the credentials, please head to triConvey and click on 'File' in the top left hand corner and then 'triConvey settings'. Find the integrations tab and select triSearch > First click on the 'Deauthorise' button and then click the 'Authorise' button and enter credentials. We are working to find a solution and will send an update shortly. We apologise for the inconvenience this may have caused.
We’ve identified that the issue relates to the connection between triConvey and the triSearch platform. To get you back up and running quickly, you can restore the connection by re-authorising your triSearch account. Please follow the steps below: 1. Select the Settings (gear) icon on the top-right corner of triConvey to access triConvey Settings. 2. Select Integrations from the left panel, then select triSearch. 3. Select Deauthorise. 4. Select Authorise. 5. Enter your triSearch login credentials. 6. Select Save. Our teams are working closely with our partners on a longer-term fix, including improved monitoring and alerts, to reduce the risk of this happening again.
This incident has been resolved.
We are currently investigating a re-emergence of loading issues when using triConvey.
The issue has largely resolved itself over time, however it is intermittent and we are continuing to investigate with some users that are still experiencing the issue.
We are still monitoring the situation and are continuing to work with AWS on this issue. We are also exploring other potential causes in the meantime, and will update once we have more information. We sincerely apologise for any inconvenience this issue may have caused.
After thorough investigation overnight, we have reports that triConvey loading times are back to normal. However, if you continue to experience issues, please don't hesitate to contact our Support Team for further troubleshooting. Thank you for your patience while we worked through this issue.
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