TriSearch Outage History

Started Jun 17, 2026, 03:18 AM UTC· resolved Jun 17, 2026, 05:48 AM UTC

1. investigating Jun 17, 2026, 03:18 AM UTC

   We are currently looking into an issue with data syncing in triConvey.

2. monitoring Jun 17, 2026, 03:55 AM UTC

   We have implemented a fix and syncing services are beginning to recover. We will provide a further update once processes are back to regular operational capacity.

3. resolved Jun 17, 2026, 05:48 AM UTC

   All data syncing processes are back to working as expected. Thank you for your patience while we worked on this issue.

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Started Apr 23, 2026, 12:43 AM UTC· resolved Apr 23, 2026, 01:19 AM UTC

1. investigating Apr 23, 2026, 12:43 AM UTC

   We are currently investigating issues with creating new transactions in billing.

2. resolved Apr 23, 2026, 01:19 AM UTC

   Billing is now operational. Thanks for your patience while we resolved this issue.

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Started Apr 23, 2026, 12:42 AM UTC· resolved Apr 23, 2026, 05:35 AM UTC

1. investigating Apr 23, 2026, 12:42 AM UTC

   We are currently investigating issues with tasks not loading. We will have this resolved shortly.

2. identified Apr 23, 2026, 01:20 AM UTC

   The issue has been identified, and a fix is being implemented.

3. resolved Apr 23, 2026, 05:35 AM UTC

   Tasks are now operational. If you are still experiencing any issues, please reach out to our Support Team for further assistance. Thank you for your patience while we resolved this matter.

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Started Apr 22, 2026, 01:35 AM UTC· resolved Apr 22, 2026, 04:39 AM UTC

1. investigating Apr 22, 2026, 01:35 AM UTC

   We are currently investigating degraded performance across tasks and other areas of triConvey This is affecting Tasks, activity reporting and files

2. investigating Apr 22, 2026, 02:45 AM UTC

   Communicate messaging is now operational. Degraded performance has improved across all areas, except tasks; however, this will be resolved shortly.

3. resolved Apr 22, 2026, 04:39 AM UTC

   This incident has been resolved.

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Started Mar 25, 2026, 11:13 PM UTC· resolved Mar 26, 2026, 11:34 PM UTC

1. investigating Mar 25, 2026, 11:13 PM UTC

   If you’re seeing an error that your triConvey credentials have expired, the Firm Owner will just need to reconnect triConvey using their website credentials. If you do not know these, please go to trisearch.com.au and have the Firm Admin reset them. Once you have the credentials, please head to triConvey and click on 'File' in the top left hand corner and then 'triConvey settings'. Find the integrations tab and select triSearch > First click on the 'Deauthorise' button and then click the 'Authorise' button and enter credentials. We are working to find a solution and will send an update shortly. We apologise for the inconvenience this may have caused.

2. monitoring Mar 26, 2026, 06:06 AM UTC

   We’ve identified that the issue relates to the connection between triConvey and the triSearch platform. To get you back up and running quickly, you can restore the connection by re-authorising your triSearch account. Please follow the steps below: 1. Select the Settings (gear) icon on the top-right corner of triConvey to access triConvey Settings. 2. Select Integrations from the left panel, then select triSearch. 3. Select Deauthorise. 4. Select Authorise. 5. Enter your triSearch login credentials. 6. Select Save. Our teams are working closely with our partners on a longer-term fix, including improved monitoring and alerts, to reduce the risk of this happening again.

3. resolved Mar 26, 2026, 11:34 PM UTC

   This incident has been resolved.

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Started Mar 20, 2026, 12:42 AM UTC· resolved Mar 20, 2026, 11:24 PM UTC

1. investigating Mar 20, 2026, 12:42 AM UTC

   We are currently investigating a re-emergence of loading issues when using triConvey.

2. monitoring Mar 20, 2026, 02:15 AM UTC

   The issue has largely resolved itself over time, however it is intermittent and we are continuing to investigate with some users that are still experiencing the issue.

3. monitoring Mar 20, 2026, 06:10 AM UTC

   We are still monitoring the situation and are continuing to work with AWS on this issue. We are also exploring other potential causes in the meantime, and will update once we have more information. We sincerely apologise for any inconvenience this issue may have caused.

4. resolved Mar 20, 2026, 11:24 PM UTC

   After thorough investigation overnight, we have reports that triConvey loading times are back to normal. However, if you continue to experience issues, please don't hesitate to contact our Support Team for further troubleshooting. Thank you for your patience while we worked through this issue.

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Started Feb 02, 2026, 12:29 AM UTC· resolved Feb 02, 2026, 12:55 AM UTC

1. investigating Feb 02, 2026, 12:29 AM UTC

   We are currently investigating an issue that is impacting order creation and some other order actions.

2. investigating Feb 02, 2026, 12:54 AM UTC

   We are continuing to investigate this issue.

3. resolved Feb 02, 2026, 12:55 AM UTC

   Our technical team has resolved the issue and services are now operating as normal. If you continue to experience any issues, please contact our Support team.

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Started Nov 17, 2025, 12:53 AM UTC· resolved Nov 17, 2025, 01:41 AM UTC

1. investigating Nov 17, 2025, 12:53 AM UTC

   We are currently investigating an issue with triConvey not loading and appearing in offline mode.

2. resolved Nov 17, 2025, 01:41 AM UTC

   A fix has been deployed, resolving the issue. Some slowness with opening files may persist, but should quickly settle to normal performance. Thank you for your patience while we worked to resolve the issue.

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Started Sep 24, 2025, 01:04 AM UTC· resolved Sep 24, 2025, 10:51 PM UTC

1. investigating Sep 24, 2025, 01:04 AM UTC

   We are currently investigating an issue with documents in the triConvey Desktop App: "The file is still being uploaded by the owner".

2. identified Sep 24, 2025, 01:55 AM UTC

   The issue has been identified and a fix is being implemented. Uploaded files going forwards should no longer be affected, however, some files uploaded between 4pm yesterday and 9am today may still be affected. The team is working on a fix to resolve these remaining affected files.

3. resolved Sep 24, 2025, 10:51 PM UTC

   The issue has now been resolved.

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Started Aug 20, 2025, 11:00 PM UTC· resolved Aug 21, 2025, 12:21 AM UTC

1. investigating Aug 20, 2025, 11:00 PM UTC

   We are currently investigating this issue.

2. resolved Aug 21, 2025, 12:21 AM UTC

   This incident has been marked as resolved.

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Started Aug 12, 2025, 05:46 AM UTC· resolved Aug 12, 2025, 05:54 AM UTC

1. investigating Aug 12, 2025, 05:46 AM UTC

   We are currently experiencing issues affecting the QLD Title Search service. Our team is actively investigating and working to resolve the problem as quickly as possible. We’ll provide an update as soon as more information becomes available.

2. investigating Aug 12, 2025, 05:48 AM UTC

   We are continuing to investigate this issue.

3. resolved Aug 12, 2025, 05:54 AM UTC

   This incident has been resolved.

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Started Aug 11, 2025, 03:58 AM UTC· resolved Aug 11, 2025, 04:29 AM UTC

1. investigating Aug 11, 2025, 03:58 AM UTC

   We are currently experiencing an outage with SA Titles. It appears to be related to a billing issue with the Authority. We are investigating with the authority and will provide an update as soon as we have more information.

2. resolved Aug 11, 2025, 04:29 AM UTC

   SA title orders are now completing successfully.

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Started Aug 06, 2025, 11:38 PM UTC· resolved Aug 06, 2025, 11:43 PM UTC

1. investigating Aug 06, 2025, 11:38 PM UTC

   We are investigating issues affecting triConvey Billing.

2. resolved Aug 06, 2025, 11:43 PM UTC

   This incident has been resolved.

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Started Aug 04, 2025, 03:57 AM UTC· resolved Aug 04, 2025, 05:39 AM UTC

1. identified Aug 04, 2025, 03:57 AM UTC

   CRE is currently down/unavailable.

2. identified Aug 04, 2025, 05:36 AM UTC

   We are continuing to work on a fix for this issue.

3. resolved Aug 04, 2025, 05:39 AM UTC

   This incident has been resolved.

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Started Jun 30, 2025, 11:25 PM UTC· resolved Jul 01, 2025, 12:14 AM UTC

1. identified Jun 30, 2025, 11:25 PM UTC

   Please be advised that LANDATA is currently experiencing an unplanned service outage. Their team is aware of the issue and is actively working to resolve it. We will provide an update as soon as their service has been restored or when more information becomes available. Thank you for your understanding.

2. identified Jul 01, 2025, 12:02 AM UTC

   LANDATA have identified the cause of the outage and applied a fix. They are expecting services to be restored within the next 30 minutes.

3. resolved Jul 01, 2025, 12:14 AM UTC

   LANDATA services have been restored.

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Started Jun 18, 2025, 02:05 AM UTC· resolved Jun 18, 2025, 02:36 AM UTC

1. investigating Jun 18, 2025, 02:05 AM UTC

   We are currently investigating this issue.

2. resolved Jun 18, 2025, 02:36 AM UTC

   This incident has been resolved.

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Started May 16, 2025, 01:51 AM UTC· resolved May 16, 2025, 02:43 AM UTC

1. investigating May 16, 2025, 01:51 AM UTC

   We are currently investigating delays affecting triConvey Billing, including saving invoices and time entries.

2. identified May 16, 2025, 02:16 AM UTC

   Our systems have recovered, though there are currently delays of up to 15 minutes.

3. identified May 16, 2025, 02:26 AM UTC

   Our systems have recovered, and triConvey Billing issues have been resolved however, there are still currently delays of up to 15 minutes affecting Tasks.

4. identified May 16, 2025, 02:39 AM UTC

   Our systems have recovered however, there are still currently delays of up to 7 minutes affecting Tasks.

5. resolved May 16, 2025, 02:43 AM UTC

   Our systems have now fully recovered. This incident has been resolved.

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Started May 15, 2025, 01:22 AM UTC· resolved May 15, 2025, 06:06 AM UTC

1. investigating May 15, 2025, 01:22 AM UTC

   We are currently experiencing an outage affecting all triSign calls to DocuSign due to timeout issues. Our team is actively working with DocuSign to resolve the issue.

2. monitoring May 15, 2025, 02:10 AM UTC

   The DocuSign services are back online, with orders now progressing as expected. We are continuing to monitor for stability.

3. resolved May 15, 2025, 06:06 AM UTC

   This incident has been resolved.

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Started Apr 15, 2025, 01:53 AM UTC· resolved Apr 17, 2025, 06:19 AM UTC

1. monitoring Apr 15, 2025, 01:53 AM UTC

   triConvey is currently experiencing delays of up to 1 hour on matter file syncing for some users. We are currently monitoring the situation.

2. identified Apr 15, 2025, 03:51 AM UTC

   We have identified an issue with Tasks not syncing to matters in triConvey. Our team is currently working on a fix. Matter file syncing has now returned to syncing in real time. Thank you for your patience.

3. monitoring Apr 16, 2025, 12:32 AM UTC

   We have resolved the issue affecting Task syncing in triConvey. To apply the fix immediately, please log out of triConvey and log back in.

4. monitoring Apr 16, 2025, 04:21 AM UTC

   We have released a fix for the task syncing issue affecting users on Version 9.6 of the triConvey Desktop App. If you are using Version 9.6, please restart your PC and then reopen triConvey. A fix for Version 9.7 is currently being worked on. Some data may still be catching up, so if you continue to experience syncing issues from tomorrow (17/04/25) onwards, try logging out and back into triConvey. Thank you for your patience as we worked to resolve this issue.

5. monitoring Apr 17, 2025, 02:02 AM UTC

   We are continuing to monitor the situation with tasks not syncing. If you continue to experience the issue after restarting your PC, please log out and back into triConvey to see if this resolves the issue. If it still persists, get in touch with our Support Team.

6. resolved Apr 17, 2025, 06:19 AM UTC

   We have received reports that tasks are syncing correctly again, so this issue will be marked as Resolved. For any persistent issues, please verify that you have restarted your PC and fully logged out of triConvey (including closing Word/Excel/Outlook if those apps are still open) before logging back in. If you continue to experience issues with tasks syncing, get in touch with our Support Team.

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Started Apr 03, 2025, 10:55 PM UTC· resolved Apr 04, 2025, 02:32 AM UTC

1. investigating Apr 03, 2025, 10:55 PM UTC

   We are investigating login issues with the triConvey Billing site. Users may see the Billing page perpetually load, until they perform a forced logout at: https://app.smokeball.com.au/?/#/logout

2. investigating Apr 03, 2025, 11:15 PM UTC

   An update has been posted. We are continuing our investigation on these triConvey Billing issues. Users may be unable to login to triConvey Billing, or (upon login) may have troubles loading Billing items, such as Invoices, Fees, etc.

3. monitoring Apr 04, 2025, 01:08 AM UTC

   The team has identified the issue, and deployed a fix. Affected users should see a prompt to refresh the triConvey Billing page shortly. Please note - login and loading times may take longer than usual upon first login, however, should gradually return to normal levels. We will continue monitoring this incident.

4. resolved Apr 04, 2025, 02:32 AM UTC

   This incident has been resolved.

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Started Mar 19, 2025, 12:24 AM UTC· resolved Mar 19, 2025, 12:54 AM UTC

1. investigating Mar 19, 2025, 12:24 AM UTC

   We are investigating reports of Matters not loading, or loading slowly.

2. monitoring Mar 19, 2025, 12:47 AM UTC

   The team has identified the cause of these issues, and a fix has been implemented. Users should see gradual improvements, though issues may still occur. We are currently monitoring the results.

3. resolved Mar 19, 2025, 12:54 AM UTC

   This incident has been resolved.

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Started Feb 13, 2025, 04:01 AM UTC· resolved Feb 13, 2025, 04:36 AM UTC

1. investigating Feb 13, 2025, 04:01 AM UTC

   We are currently investigating issues affecting Communicate Messages.

2. resolved Feb 13, 2025, 04:36 AM UTC

   This incident has been resolved.

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Started Dec 15, 2024, 10:36 PM UTC· resolved Dec 15, 2024, 11:03 PM UTC

1. investigating Dec 15, 2024, 10:36 PM UTC

   We are currently investigating an issue where users may be receiving a 500 error when attempting to order NSW Plan services.

2. resolved Dec 15, 2024, 11:03 PM UTC

   This incident has been resolved.

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Started Dec 12, 2024, 12:07 AM UTC· resolved Dec 12, 2024, 01:57 AM UTC

1. investigating Dec 12, 2024, 12:07 AM UTC

   We have deployed an update that has fixed the issue however: • If you still notice that the Settlement Date in the Tasks List is showing as a day later than it should, please log out and back in to fix the issue. • If you notice that the Settlement Date column has been removed from the Matters List or the Tasks List, you will need to update your triConvey Desktop App to v9.4 - this will make the Settlement Date Column return to the Matters List and the Tasks List.

2. identified Dec 12, 2024, 01:22 AM UTC

   We have deployed an update that has fixed the issue however: • If you still notice that the Settlement Date in the Tasks List is showing as a day later than it should, please log out and back in to fix the issue. • If you notice that the Settlement Date column has been removed from the Matters List or the Tasks List, you will need to update your triConvey Desktop App to v9.4 - this will make the Settlement Date Column return to the Matters List and the Tasks List.

3. identified Dec 12, 2024, 01:23 AM UTC

   We are continuing to work on a fix for this issue.

4. resolved Dec 12, 2024, 01:57 AM UTC

   This incident has been resolved. If you still notice that the Settlement Date in the Tasks List is showing as a day later than it should, please log out and back in to fix the issue. If you notice that the Settlement Date column has been removed from the Matters List or the Tasks List, you will need to update your triConvey Desktop App to v9.4 - this will make the Settlement Date Column return to the Matters List and the Tasks List.

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Started Nov 25, 2024, 12:48 AM UTC· resolved Nov 25, 2024, 04:50 AM UTC

1. investigating Nov 25, 2024, 12:48 AM UTC

   We are currently investigating issues with Matters not loading.

2. investigating Nov 25, 2024, 12:54 AM UTC

   We are continuing to investigate this issue.

3. investigating Nov 25, 2024, 01:26 AM UTC

   We have implemented steps to help mitigate these Matter loading issues, though you may continue to experience issues using triConvey. These issues may also affect updating or attaching files to Matters, as well as Billing. We are continuing this investigation with urgency.

4. investigating Nov 25, 2024, 02:35 AM UTC

   We are continuing to investigate this issue.

5. monitoring Nov 25, 2024, 04:02 AM UTC

   The team has implemented steps to mitigate these issues, and our monitoring and metrics have now returned to normal levels. We recommend all affected users perform a full restart of their devices (Start > Restart) to pick up the latest updates. The team will continue monitoring these results.

6. resolved Nov 25, 2024, 04:50 AM UTC

   This incident has been resolved.

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