TriSearch experienced a major incident on March 25, 2026 affecting triSearch searching, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 11:13 PM UTC
If you’re seeing an error that your triConvey credentials have expired, the Firm Owner will just need to reconnect triConvey using their website credentials. If you do not know these, please go to trisearch.com.au and have the Firm Admin reset them. Once you have the credentials, please head to triConvey and click on 'File' in the top left hand corner and then 'triConvey settings'. Find the integrations tab and select triSearch > First click on the 'Deauthorise' button and then click the 'Authorise' button and enter credentials. We are working to find a solution and will send an update shortly. We apologise for the inconvenience this may have caused.
- monitoring Mar 26, 2026, 06:06 AM UTC
We’ve identified that the issue relates to the connection between triConvey and the triSearch platform. To get you back up and running quickly, you can restore the connection by re-authorising your triSearch account. Please follow the steps below: 1. Select the Settings (gear) icon on the top-right corner of triConvey to access triConvey Settings. 2. Select Integrations from the left panel, then select triSearch. 3. Select Deauthorise. 4. Select Authorise. 5. Enter your triSearch login credentials. 6. Select Save. Our teams are working closely with our partners on a longer-term fix, including improved monitoring and alerts, to reduce the risk of this happening again.
- resolved Mar 26, 2026, 11:34 PM UTC
This incident has been resolved.