TriSearch incident

Documents Error: "The file is still being uploaded by the owner"

Minor Resolved View vendor source →

TriSearch experienced a minor incident on September 24, 2025 affecting File Syncing, lasting 21h 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 01:04 AM UTC
Resolved
Sep 24, 2025, 10:51 PM UTC
Duration
21h 46m
Detected by Pingoru
Sep 24, 2025, 01:04 AM UTC

Affected components

File Syncing

Update timeline

  1. investigating Sep 24, 2025, 01:04 AM UTC

    We are currently investigating an issue with documents in the triConvey Desktop App: "The file is still being uploaded by the owner".

  2. identified Sep 24, 2025, 01:55 AM UTC

    The issue has been identified and a fix is being implemented. Uploaded files going forwards should no longer be affected, however, some files uploaded between 4pm yesterday and 9am today may still be affected. The team is working on a fix to resolve these remaining affected files.

  3. resolved Sep 24, 2025, 10:51 PM UTC

    The issue has now been resolved.