TriSearch incident

Matters not loading

Critical Resolved View vendor source →

TriSearch experienced a critical incident on November 25, 2024 affecting General Use and triConvey Billing and 1 more component, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 12:48 AM UTC
Resolved
Nov 25, 2024, 04:50 AM UTC
Duration
4h 2m
Detected by Pingoru
Nov 25, 2024, 12:48 AM UTC

Affected components

General UsetriConvey BillingFile SyncingLogin/AuthenticationMatter SyncingTask SyncingCalendar SyncingFirm InsightsTime & Fee SyncingReports

Update timeline

  1. investigating Nov 25, 2024, 12:48 AM UTC

    We are currently investigating issues with Matters not loading.

  2. investigating Nov 25, 2024, 12:54 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 25, 2024, 01:26 AM UTC

    We have implemented steps to help mitigate these Matter loading issues, though you may continue to experience issues using triConvey. These issues may also affect updating or attaching files to Matters, as well as Billing. We are continuing this investigation with urgency.

  4. investigating Nov 25, 2024, 02:35 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Nov 25, 2024, 04:02 AM UTC

    The team has implemented steps to mitigate these issues, and our monitoring and metrics have now returned to normal levels. We recommend all affected users perform a full restart of their devices (Start > Restart) to pick up the latest updates. The team will continue monitoring these results.

  6. resolved Nov 25, 2024, 04:50 AM UTC

    This incident has been resolved.