TriSearch incident
Settlement Date in Tasks List showing incorrect date
TriSearch experienced a minor incident on December 12, 2024 affecting Task Syncing, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2024, 12:07 AM UTC
We have deployed an update that has fixed the issue however: • If you still notice that the Settlement Date in the Tasks List is showing as a day later than it should, please log out and back in to fix the issue. • If you notice that the Settlement Date column has been removed from the Matters List or the Tasks List, you will need to update your triConvey Desktop App to v9.4 - this will make the Settlement Date Column return to the Matters List and the Tasks List.
- identified Dec 12, 2024, 01:22 AM UTC
We have deployed an update that has fixed the issue however: • If you still notice that the Settlement Date in the Tasks List is showing as a day later than it should, please log out and back in to fix the issue. • If you notice that the Settlement Date column has been removed from the Matters List or the Tasks List, you will need to update your triConvey Desktop App to v9.4 - this will make the Settlement Date Column return to the Matters List and the Tasks List.
- identified Dec 12, 2024, 01:23 AM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 12, 2024, 01:57 AM UTC
This incident has been resolved. If you still notice that the Settlement Date in the Tasks List is showing as a day later than it should, please log out and back in to fix the issue. If you notice that the Settlement Date column has been removed from the Matters List or the Tasks List, you will need to update your triConvey Desktop App to v9.4 - this will make the Settlement Date Column return to the Matters List and the Tasks List.