TriSearch incident

Matters not loading, or loading slowly.

Minor Resolved View vendor source →

TriSearch experienced a minor incident on March 19, 2025 affecting General Use and File Syncing and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 12:24 AM UTC
Resolved
Mar 19, 2025, 12:54 AM UTC
Duration
30m
Detected by Pingoru
Mar 19, 2025, 12:24 AM UTC

Affected components

General UseFile SyncingLogin/AuthenticationMatter SyncingTask SyncingtriSearch searchingCalendar Syncing

Update timeline

  1. investigating Mar 19, 2025, 12:24 AM UTC

    We are investigating reports of Matters not loading, or loading slowly.

  2. monitoring Mar 19, 2025, 12:47 AM UTC

    The team has identified the cause of these issues, and a fix has been implemented. Users should see gradual improvements, though issues may still occur. We are currently monitoring the results.

  3. resolved Mar 19, 2025, 12:54 AM UTC

    This incident has been resolved.