TriSearch experienced a minor incident on April 3, 2025 affecting triConvey Billing and Login/Authentication, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2025, 10:55 PM UTC
We are investigating login issues with the triConvey Billing site. Users may see the Billing page perpetually load, until they perform a forced logout at: https://app.smokeball.com.au/?/#/logout
- investigating Apr 03, 2025, 11:15 PM UTC
An update has been posted. We are continuing our investigation on these triConvey Billing issues. Users may be unable to login to triConvey Billing, or (upon login) may have troubles loading Billing items, such as Invoices, Fees, etc.
- monitoring Apr 04, 2025, 01:08 AM UTC
The team has identified the issue, and deployed a fix. Affected users should see a prompt to refresh the triConvey Billing page shortly. Please note - login and loading times may take longer than usual upon first login, however, should gradually return to normal levels. We will continue monitoring this incident.
- resolved Apr 04, 2025, 02:32 AM UTC
This incident has been resolved.