TriSearch incident

triSign outage

Major Resolved View vendor source →

TriSearch experienced a major incident on May 15, 2025 affecting triSign, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 01:22 AM UTC
Resolved
May 15, 2025, 06:06 AM UTC
Duration
4h 44m
Detected by Pingoru
May 15, 2025, 01:22 AM UTC

Affected components

triSign

Update timeline

  1. investigating May 15, 2025, 01:22 AM UTC

    We are currently experiencing an outage affecting all triSign calls to DocuSign due to timeout issues. Our team is actively working with DocuSign to resolve the issue.

  2. monitoring May 15, 2025, 02:10 AM UTC

    The DocuSign services are back online, with orders now progressing as expected. We are continuing to monitor for stability.

  3. resolved May 15, 2025, 06:06 AM UTC

    This incident has been resolved.