Intermittent SMS 2-Factor Authentication Delays

Update timeline

1. identified Oct 22, 2026, 04:50 PM UTC

   We have received reports of issues receiving SMS 2FA codes when logging in to Tripleseat. Condition: Bug Our Development team is actively investigating this issue to identify the root cause and apply a fix. At this time, the following features may be impacted or unavailable: Login We will post another update on this page within the hour if not sooner.

2. identified Oct 22, 2026, 05:51 PM UTC

   Our Development team has identified the root cause of the issues impacting SMS 2FA in Tripleseat. This stems from a partial outage with our third-party authentication provider, Stytch. Their Engineers are actively working to restore service, and we are monitoring the situation closely. More information can be found on their status page. (https://status.stytch.com/) Users may experience a delay in receiving 2FA codes via SMS when logging into Tripleseat. We will post another update here within the hour if not sooner.

3. monitoring Oct 22, 2026, 08:08 PM UTC

   Following the fix implemented by Stytch, SMS login codes are delivering as expected. If you have any questions please do not hesitate to reach out to [email protected].