Is Tripleseat down?

We have received reports of some Users being unable to log in to Tripleseat. Condition: Degraded Our Development team is actively investigating this issue to identify the root cause and apply a fix. At this time, the following features may be impacted or unavailable: Login We will post another update on this page within the hour if not sooner.

We have received reports that the Login issues affecting some Users have subsided. Our Engineers are still investigating potential causes for this disruption. In the meantime, we suggest clearing your browser cache/cookies and trying to login afterwards to see if this bypasses the loading issues. If you are still encountering this behavior after clearing cache/cookies, please reach out to [email protected] with a HAR file or screenshot of any errors in the browser console (Right-click > Inspect > Console.) We will post another update here when we have additional information to share.

We have confirmed that the intermittent login issues experienced by some users today stemmed from an outage with a third-party Firewall provider utilized by some Venues. Our teams are continuing to monitor Tripleseat to ensure no further issues arise following this. If you have questions, please reach out to [email protected].

We have received reports of issues receiving SMS 2FA codes when logging in to Tripleseat. Condition: Bug Our Development team is actively investigating this issue to identify the root cause and apply a fix. At this time, the following features may be impacted or unavailable: Login We will post another update on this page within the hour if not sooner.

Our Development team has identified the root cause of the issues impacting SMS 2FA in Tripleseat. This stems from a partial outage with our third-party authentication provider, Stytch. Their Engineers are actively working to restore service, and we are monitoring the situation closely. More information can be found on their status page. (https://status.stytch.com/) Users may experience a delay in receiving 2FA codes via SMS when logging into Tripleseat. We will post another update here within the hour if not sooner.

Following the fix implemented by Stytch, SMS login codes are delivering as expected. If you have any questions please do not hesitate to reach out to [email protected].

We have received reports of Users being unable to login to Tripleseat. Affected Users report a large loading spiner that never completes upon entering their email. Condition: Degraded Our Development team is actively investigating this issue to identify the root cause and apply a fix. At this time, the following features may be impacted or unavailable: Login We will post another update on this page within the hour if not sooner.

Our Developers have identified the root cause of the issue preventing users from logging into Tripleseat and have taken corrective action. We are monitoring performance to ensure Users can login as expected. We will post another update here within the hour if not sooner.

Following the fix implemented by our Development team, Users are able to login as expected. If you have any questions please do not hesitate to reach out to [email protected].