Resolved after 4 hours 5 minutes, affecting Summary and Shopify API & Mobile, on November 22, 2024.
We are continuing to work on a fix for this issue.
Affected components
SummaryShopify API & Mobile
Update timeline
- identified Nov 22, 2024, 09:39 PM UTC
The issue has been identified and a fix has been implemented. We’re aware of a 60-minute+ delay in Shopify data updating on the Triple Whale Summary page. The team is actively investigating and working to bring updates back to real-time. This is only impacting the Summary Page of the app, while the Pixel or attribution is not impacted.
- identified Nov 22, 2024, 10:21 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 23, 2024, 01:45 AM UTC
This incident has been resolved.
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