Triple Whale had 45 outages in the last 2 years totaling 50h 30m of downtime — averaging 1.8 incidents per month.
There were 45 Triple Whale outages since October 8, 2024 totaling 50h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re aware of an issue causing the Attribution page to not load data for some shops and are actively working on a fix.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Affected shops may see pages stuck loading or charts not populating. Data collection is not necessarily impacted — this appears to be a display/loading issue for some users.
This incident has been resolved.
A Cloudflare service disruption is causing partial outages across Triple Whale. Some pages may not load or may show intermittent errors. We are monitoring the upstream issue and will provide updates as services recover.
This incident has been resolved.
Our app experienced a brief outage this morning due to an external Cloudflare service issue. Downtime: 6:57 AM EST – 7:14 AM EST During this window, the app may have been inaccessible or slow to load. Cloudflare has since resolved the incident, and everything is now fully operational on our end. If you see any lingering issues, please let us know so we can take a closer look.
We’re currently investigating an issue causing data to not load for some accounts. Our team is actively working on a fix — thanks for your patience!
This incident has been resolved.
⚠️ Heads up: Pixel Attribution data is currently delayed by approximately 2 hours. Our team is aware and working to resolve it as quickly as possible.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We’re currently experiencing a delay in receiving Meta data. Our team is actively working to resolve this — thanks for your patience!
Due to a Meta bug, we’ve switched to a fallback API. Most accounts still see day-level data, but ad channel graphs on the Summary page won’t appear until the issue is resolved by Meta. We’ve escalated this with Meta who is investigating the problem.
Meta has fixed the bug affecting daily data, so most accounts now see updated day-level metrics. However, hourly data is still unavailable, which means trend graphs in the Summary page tiles are not yet displaying. We’re awaiting a fix from Meta on this.
app.triplewhale.com is unavailable due to an outage with a third party service provider.
Heads up that Triple Whale is down due to the Google Cloud outage. We'll update you as soon as things are back up and running.
This incident has been resolved.
We’re aware that some accounts may be experiencing delays in Web Analytics data on the Summary Page. Our team is actively investigating and working to resolve the issue.
This incident has been resolved.
At 7:21 AM EST, we observed elevated latency with Summary Page metrics, with some requests taking significantly longer than expected. The issue was identified and resolved within 15 minutes.
±1h delay in Facebook API delay this morning (around 3:19 AM EST), which may have temporarily impacted real-time accuracy. This has since been resolved and the connection is back to normal.
Between the hours of 1:30 AM EST and 4:00 AM EST, Klaviyo native data within Triple Whale was delayed. This was resolved and the data has all caught up in real time.
Between 9:01 AM and 9:09 AM EST, some users experienced delays in metrics loading within the app. The issue was identified and resolved, and all data is now displaying as expected. Impact: • Metrics data was delayed but remained accurate. • No data loss occurred. Resolution: Our team identified the cause and implemented a fix to restore normal loading speeds. We are monitoring to ensure continued stability.
A fix has been implemented and we are monitoring the results. As of 9:24 AM EST, the comparison data on the Summary Page of the Triple Whale app was not loading.
This incident has been resolved.
Between the hours of 9:08 AM EST - 9:25 AM EST, the Triple Whale app (Summary Page, Pixel Pages, and all other app data) experienced slow loading speeds resulting in no data loading within the app. The development team was made aware of these loading issues and was able to resolve the issue. The app is now fully caught up on speed, no data was lost during this time, and we are continuing to monitor the resolution.
No data was lost during this time, but the outage was rather just not seeing the pages (all pages within the app) load with data. This was resolved within 2 hours from when the query errors started. Because of this issues, agents have been temporarily removed from the app for all users. Agents will continue to be under maintenance until this can be resolved fully. System has been fully stabilized since 02:05 UTC (22:05 EDT). Agents remain non-functional until further notice. We were completely down from 01:58 until 02:03 UTC and shard 0 was down from about 00:15 til 02:05 (8:15pm til 10:05 EDT)
We are currently investigating a delay with the Triple Pixel order attribution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There is currently a 30-minute delay in Triple Pixel data. Our team is aware of the issue and actively working to resolve it as quickly as possible to ensure data is up to speed. 🚀
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some pages are loading slower than usual. Our team is aware and actively working to resolve the issue. We appreciate your patience and will share updates as soon as possible. This is impacting all pages within the app. There is no indication of any data lost during this time, and the pixel should still be tracking your purchases.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Moby and Agents are temporarily unavailable due to an OpenAI outage. We're actively monitoring the situation and will provide updates as soon as it's resolved. 🐳
This incident has been resolved.
We are currently investigating a slight delay in the Summary Page metrics delayed, specifically with the integrated channels connected.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Triple Pixel data and event tracking are currently delayed by about an hour. Our team is actively working on a fix. Thanks for your patience! 🐳
This incident has been resolved.
The team is investigating the issue
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Users may have experienced high latency from the Triple Whale app from 8:26-8:41AM EST
The Triple Whale app is currently unavailable
The incident has been resolved.