Triple Whale experienced a minor incident on June 25, 2025 affecting All App Systems, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 25, 2025, 11:31 AM UTC
We’re currently experiencing a delay in receiving Meta data. Our team is actively working to resolve this — thanks for your patience!
- identified Jun 25, 2025, 01:42 PM UTC
Due to a Meta bug, we’ve switched to a fallback API. Most accounts still see day-level data, but ad channel graphs on the Summary page won’t appear until the issue is resolved by Meta. We’ve escalated this with Meta who is investigating the problem.
- resolved Jun 25, 2025, 03:13 PM UTC
Meta has fixed the bug affecting daily data, so most accounts now see updated day-level metrics. However, hourly data is still unavailable, which means trend graphs in the Summary page tiles are not yet displaying. We’re awaiting a fix from Meta on this.