Trimble Viewpoint Outage History

We are currently investigating an issue where some Procontractor Cloud customers are unable to log in. We will update the status with more information as it becomes available.

We are currently investigating this issue.

We are currently aware of an issue impacting some Vista customers hosted in the Azure East US 2 region, where users may be unable to access the application. We are actively investigating and will continue to provide updates as more information becomes available.

Dear Valued Jobpac Connect Customers, We are currently aware of an issue affecting the login service for some Jobpac Connect users. Our engineering and operations teams are actively investigating the root cause to restore full service as quickly as possible. We thank you for your patience while we work on this issue. Regards, Jobpac Connect Team.

We are currently experiencing availability issues affecting multiple applications hosted in the Azure West US 2 region. We are actively working with Microsoft to resolve the issue. Additional updates will be provided as more information becomes available.

Microsoft has notified us that this is a power-related issue impacting the Azure West US 2 region. This may affect service availability or performance for some resources. Microsoft is actively working to restore full power and service as quickly as possible. We are monitoring the situation closely and will provide updates as more information becomes available.

We are continuing to investigate this issue.

Dear Jobpac Connect Users, We are currently aware of an issue affecting users attempting to log in to Jobpac Connect using Trimble ID (TID). Users may encounter error messages or timeouts during the authentication process. Our technical teams are investigating the root cause with the global identity services team. We apologize for the inconvenience and will provide an update as soon as more information is available. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team

Dear Jobpac Connect Users, By way of an update, Our technical teams are continuing to investigate the authentication difficulties reported earlier this afternoon. We have now engaged the global Trimble ID (TID) engineering teams to assist in isolating the root cause within the identity gateway. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team

We are currently investigating this issue.

Dear Valued Jobpac Connect Customers, We are currently investigating a technical issue specifically affecting Excel report generation and downloads across the Jobpac Connect platform. During this time, users may encounter unexpected error messages or find that downloads fail to initiate. Our engineering and quality teams are treating this as a high-priority incident and are working urgently to identify the root cause. We apologize for the disruption to your reporting workflows and will provide a further status update as soon as possible. Regards, The Jobpac Connect Team

Dear Valued Jobpac Connect Customers, We are currently investigating reports from some customers of intermittent login difficulties and increased response latency across several Jobpac APIs. Please be assured that our engineering and quality teams are treating this as a high-priority incident. We are actively working to identify the root cause and restore full system performance. We appreciate your patience as we resolve this matter. We will provide a further status update as soon as new information becomes available. Regards Jobpac Connect Team

Dear Valued Jobpac Connect Customers, We are providing a follow-up regarding the intermittent login difficulties and API latency reported earlier today. Our technical teams are continuing their deep-dive investigation into the root cause. Please be assured that resolving this remains our highest priority. We sincerely appreciate your continued patience. We will provide another update as soon as we have significant progress to report. Regards, The Jobpac Connect Team

We are currently investigating this issue.

Resolved

We are currently investigating this issue.

We are currently investigating this issue.

We are currently investigating this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Dear Jobpac Connect Users, We have received reports of an issue affecting the ability of some users to run reports within Jobpac. This only impacts some users and is not a system wide problem. Our technical team is actively working to diagnose and resolve this issue. We will provide further updates as soon as more information becomes available. Thank you for your patience. Regards, The Jobpac Connect Team

Dear Jobpac Connect Users, We want to assure you that resolving the reporting issue that has impacted some customers remains our highest priority. We are continuing a deep investigation and have engaged both our infrastructure services provider and IBM for their specialized assistance in diagnosing the root cause. We will provide further updates as soon as more information becomes available. Thank you for your continued patience. Regards, The Jobpac Connect Team

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with slow performance and timeout error messages

Dear Jobpac Connect Customers, We have received reports of an issue with the related content functionality in Jobpac. Our team is actively investigating the problem and has engaged our partners at Microsoft to assist with the resolution. We will provide more updates as soon as they are available. Thank you for your patience and understanding as we work to resolve this issue. Best regards, The Jobpac Connect Team

Traqspera Outage: Users are either stuck on Loading Screen or Displaying Blank Screen when Accessing Traqspera. This is being tracked under issue 119015. We are investigating the issue