Viewpoint Field View (UK) - Degraded Web & Mobile Sync Performance

Update timeline

1. identified Mar 12, 2026, 02:59 PM UTC

   The issue has been identified and a fix is being implemented.

2. identified Mar 13, 2026, 09:31 AM UTC

   We are continuing to work on a fix for this issue.

3. identified Mar 13, 2026, 11:21 AM UTC

   We are aware of an issue with the forms module and are working to reinstate this.

4. identified Mar 13, 2026, 11:24 AM UTC

   The forms module is now available.

5. identified Mar 16, 2026, 08:31 AM UTC

   We are continuing to work urgently on a solution for degraded web & sync performance. Please accept our apologies for this continued disruption.

6. identified Mar 17, 2026, 11:57 AM UTC

   We will shortly begin emergency system maintenance for Field View Web. Users may experience short interruptions in application availability between 12:15–12:45. We apologise for any operational disruption and are working urgently to restore normal service levels.

7. monitoring Mar 17, 2026, 04:06 PM UTC

   A fix has been implemented and we are monitoring the results.

8. identified Mar 18, 2026, 08:21 AM UTC

   We are continuing to experience degraded web & sync performance this morning. The Web & API Forms module is currently unavailable.

9. identified Mar 18, 2026, 09:08 AM UTC

   The Web & API Forms module is back online and we are monitoring performance

10. identified Mar 20, 2026, 09:09 AM UTC

    We have completed further maintenance to restore Mobile Sync & Web Application performance. We are still working to restore bulk download functionality.

11. resolved Mar 22, 2026, 11:18 PM UTC

    This incident has been resolved.