Trimble Viewpoint had 41 outages in the last 2 years totaling 997h 53m of downtime — averaging 1.7 incidents per month.
There were 41 Trimble Viewpoint outages since December 19, 2024 totaling 997h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
This incident has been resolved.
We are currently aware of an issue impacting some Vista customers hosted in the Azure East US 2 region, where users may be unable to access the application. We are actively investigating and will continue to provide updates as more information becomes available.
A fix has been deployed, and access should now be restored. We will continue to monitor the situation.
This incident has been resolved.
Dear Valued Jobpac Connect Customers, We are currently aware of an issue affecting the login service for some Jobpac Connect users. Our engineering and operations teams are actively investigating the root cause to restore full service as quickly as possible. We thank you for your patience while we work on this issue. Regards, Jobpac Connect Team.
Dear Valued Jobpac Connect Users, We are pleased to inform you that we have worked closely with our partners to resolve the login issues that some users reported earlier today. All services are now back online and fully operational. Our engineering teams will continue to monitor the system closely to ensure ongoing stability and performance. We thank you for your patience while we worked through this issue. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Users, We are pleased to confirm that the login issues reported earlier yesterday by some users have been fully resolved. After working closely with our service partners, all services are back online and operating at full capacity. We sincerely appreciate your patience while we worked toward this resolution. Regards, The Jobpac Connect Team
We are currently experiencing availability issues affecting multiple applications hosted in the Azure West US 2 region. We are actively working with Microsoft to resolve the issue. Additional updates will be provided as more information becomes available.
Microsoft has notified us that this is a power-related issue impacting the Azure West US 2 region. This may affect service availability or performance for some resources. Microsoft is actively working to restore full power and service as quickly as possible. We are monitoring the situation closely and will provide updates as more information becomes available.
We are continuing to investigate this issue.
Microsoft has begun restoring power in the region, and some services may start to come back online. However, full service restoration is still in progress.
The issue has been mitigated, and all services should now be fully restored.
This incident has been resolved.
Dear Jobpac Connect Users, We are currently aware of an issue affecting users attempting to log in to Jobpac Connect using Trimble ID (TID). Users may encounter error messages or timeouts during the authentication process. Our technical teams are investigating the root cause with the global identity services team. We apologize for the inconvenience and will provide an update as soon as more information is available. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team
Dear Jobpac Connect Users, By way of an update, Our technical teams are continuing to investigate the authentication difficulties reported earlier this afternoon. We have now engaged the global Trimble ID (TID) engineering teams to assist in isolating the root cause within the identity gateway. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team
Dear Valued Jobpac Connect Users, We are pleased to confirm that the authentication issues involving Trimble ID (TID) have been resolved. In coordination with our global identity teams, a fix was implemented to address the redirect loops affecting Jobpac Connect logins. Current Status: All systems are operational. Our engineering team has moved into an active monitoring phase to ensure sustained stability and optimal performance across all regions. Regards, The Jobpac Connect Team
We are continuing to monitor for any further issues.
Dear Valued Customers, Following a period of sustained stability and successful monitoring, we are officially marking the Trimble ID (TID) login issue for Jobpac as Resolved. Our internal telemetry and user feedback confirm that the authentication gateway is performing at standard levels. We have concluded our active monitoring phase and all services are operating as expected. We thank you for your patience while we worked with our global teams and partners to restore service. Regards, The Jobpac Connect Team
Help.trimble.com is currently inaccessible. As a workaround, you can go to trimblehelp.trimble.com. We've identified the issue and are actively working to correct it. Sorry for the inconvenience.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Valued Jobpac Connect Customers, We are currently investigating a technical issue specifically affecting Excel report generation and downloads across the Jobpac Connect platform. During this time, users may encounter unexpected error messages or find that downloads fail to initiate. Our engineering and quality teams are treating this as a high-priority incident and are working urgently to identify the root cause. We apologize for the disruption to your reporting workflows and will provide a further status update as soon as possible. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, Following our investigation into the reporting errors reported yesterday, we successfully deployed a technical fix late last night. Our testing confirms that report generation and Excel downloads are now functioning as expected. We have moved into a monitoring phase to ensure sustained stability as system traffic increases this morning. We appreciate your patience while we worked to resolve this. Should you encounter any further issues, please notify our support team immediately. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, Following our successful fix and an extended period of monitoring, we have received no further reports of errors related to Excel report generation. We can now confirm that this issue is fully resolved and all reporting services are performing at optimal levels. We appreciate your patience while we worked to restore this functionality. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, We are currently investigating reports from some customers of intermittent login difficulties and increased response latency across several Jobpac APIs. Please be assured that our engineering and quality teams are treating this as a high-priority incident. We are actively working to identify the root cause and restore full system performance. We appreciate your patience as we resolve this matter. We will provide a further status update as soon as new information becomes available. Regards Jobpac Connect Team
Dear Valued Jobpac Connect Customers, We are providing a follow-up regarding the intermittent login difficulties and API latency reported earlier today. Our technical teams are continuing their deep-dive investigation into the root cause. Please be assured that resolving this remains our highest priority. We sincerely appreciate your continued patience. We will provide another update as soon as we have significant progress to report. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, We are pleased to inform you that our technical teams have successfully identified the root cause of the login difficulties and API latency reported earlier today. We are now actively working on a resolution. Thank you for your continued patience. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, We are pleased to confirm that the issues affecting login authentication and API latency have been fully resolved. All systems are now operating at standard performance levels. While service is restored, our engineering and quality teams will continue to actively monitor the environment throughout the day to ensure sustained stability and optimal responsiveness. We sincerely apologize for the disruption to your operations and thank you for your patience while we worked to resolve this matter. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Customers, Following our successful resolution and a period of extended monitoring, we have received no further reports of login difficulties or API latency. We can now confirm that this issue is fully resolved and all systems are performing at optimal levels. Our team will continue to maintain standard oversight to ensure ongoing stability. We apologize once again for the inconvenience and thank you for your patience throughout this process. Regards, The Jobpac Connect Team
We are aware of some users being unable to view and select their expected Enterprise immediately after login. Users can resolve this by clearing their browser cache.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Resolved
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Dear Jobpac Connect Customers, We are writing to inform you of an issue that was introduced with the latest release (Version 2025.3.0) deployed on Saturday, November 15, 2025. Issue Details & Current Status Problem: Invoice images are currently not visible within Jobpac for some customers who submited the PDF images though OCR. This issue appeared to be intermittent and did not impact everyone. Immediate Action: We have installed a fix for this issue earlier today and believe this will address the problem going forward. Next Steps: We are currently monitoring the system and verifying the data to ensure all previously affected invoices are correctly re-linked and display properly in Jobpac. We thank you for your patience and cooperation as we continue to work through this issue with the utmost priority. Best regards, The Jobpac Connect Team
Dear Jobpac Connect Customers, We are glad to share that the fix installed yesterday has successfully resolved the issue with missing invoice images. All affected AP invoices should have their corresponding images display correctly in Related Content. We thank you for your patience and cooperation as we worked to resolve this issue with the utmost priority. Best regards, The Jobpac Connect Team
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We have identifed the cause and are working to restore Viewpoint for Projects & Field View web services in the UK Region.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Jobpac Connect Users, We have received reports of an issue affecting the ability of some users to run reports within Jobpac. This only impacts some users and is not a system wide problem. Our technical team is actively working to diagnose and resolve this issue. We will provide further updates as soon as more information becomes available. Thank you for your patience. Regards, The Jobpac Connect Team
Dear Jobpac Connect Users, We want to assure you that resolving the reporting issue that has impacted some customers remains our highest priority. We are continuing a deep investigation and have engaged both our infrastructure services provider and IBM for their specialized assistance in diagnosing the root cause. We will provide further updates as soon as more information becomes available. Thank you for your continued patience. Regards, The Jobpac Connect Team
Dear Jobpac Connect Users, We are pleased to confirm that the issue preventing some customers from generating reports has been resolved. You should now be able to run your reports as expected. We will continue to monitor the system closely to ensure there is no recurrence of this issue. Thank you for your continued patience. Regards, The Jobpac Connect Team
Dear Jobpac Connect Users, We are pleased to confirm that we have received feedback from our customers indicating the issue preventing some users from generating reports has been resolved. Our infrastructure services provider installed an urgent patch yesterday evening, which successfully corrected the problem. Thank you for your patience as we worked through this issue. Regards, The Jobpac Connect Team
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with slow performance and timeout error messages
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Jobpac Connect Customers, We have received reports of an issue with the related content functionality in Jobpac. Our team is actively investigating the problem and has engaged our partners at Microsoft to assist with the resolution. We will provide more updates as soon as they are available. Thank you for your patience and understanding as we work to resolve this issue. Best regards, The Jobpac Connect Team
Dear Jobpac Connect Customers, We are pleased to confirm that the issue with the related content functionality has now been successfully resolved. Our team will continue to monitor the system to ensure this functionality works as expected. Thank you for your patience and understanding while our team worked to address this issue. Best regards, The Jobpac Connect Team
Dear Jobpac Connect Customers, We are pleased to confirm that the issue you reported has now been successfully resolved. Thank you for your patience and understanding while our team worked to address this issue. Best regards, The Jobpac Connect Team
Traqspera Outage: Users are either stuck on Loading Screen or Displaying Blank Screen when Accessing Traqspera. This is being tracked under issue 119015. We are investigating the issue
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Traqspera Outage: Users are experiencing a 504 Error when Accessing Traqspera. This is being tracked under issue 119012. We are investigating the issue
A fix has been implemented and we are monitoring the results.
This incident has been resolved.