Tricentis incident

Vera US Unavailability

Ongoing since 07:05 PM UTC, affecting Vera SaaS (Global).

monitoring Nov 12, 2026, 07:54 PM UTC

Vera service in our US region has been restored and is working normally. Customers should no longer see errors or have trouble reaching the service. We are monitoring closely to make sure it stays stable and will post a final update once we confirm the issue is fully resolved. We apologise for the inconvenience.

Started
Nov 12, 2026, 07:05 PM UTC
Resolved
Ongoing
Duration
● 50m
Detected by Pingoru
Nov 12, 2026, 07:05 PM UTC

Affected components

Vera SaaS (Global)

Update timeline

  1. monitoring Nov 12, 2026, 07:05 PM UTC

    Between 18:31 and 18:46 UTC, some Vera customers in our US region could not reach the service for a short time and may have seen errors. Service was fully restored and is running normally. We have made changes to stop this from happening again and are monitoring closely. We apologise for any inconvenience.

  2. identified Nov 12, 2026, 07:13 PM UTC

    Since 18:31 UTC, some Vera customers in our US region have been unable to reach the service at times and may see errors. We have taken steps to limit the impact and are working to fully restore service. We are monitoring closely and will post another update within 30 minutes or sooner if anything changes. We apologise for the inconvenience.

  3. monitoring Nov 12, 2026, 07:54 PM UTC

    Vera service in our US region has been restored and is working normally. Customers should no longer see errors or have trouble reaching the service. We are monitoring closely to make sure it stays stable and will post a final update once we confirm the issue is fully resolved. We apologise for the inconvenience.

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