Tremendous Outage History

This incident has been resolved.

Services are stable again.

Type: Incident Duration: 1 hour and 27 minutes Affected Components: Reward redemptions Mar 10, 21:24:00 GMT+0 - Identified - Recipients were unable to redeem their rewards during this timeframe. Mar 10, 22:51:00 GMT+0 - Resolved - We identified a change in our bot detection as the root cause for this incident, and have rolled back the change. We apologize for this incident. Recipients can now retry their redemption.

Type: Incident Duration: 1 hour and 3 minutes Affected Components: Reward redemptions, Dashboard, API Mar 2, 16:25:00 GMT+0 - Investigating - The website and the API are unresponsive; we're investigating the cause. Mar 2, 17:19:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 2, 17:28:29 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 5 hours and 18 minutes Affected Components: Reward redemptions Jan 30, 09:30:00 GMT+0 - Identified - Prepaid card images aren't loading for a small subset of recipients. Jan 30, 14:48:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 day, 13 hours and 28 minutes Affected Components: Reward redemptions Dec 19, 00:38:48 GMT+0 - Monitoring - Venmo has fixed the issue and we have released all delayed payouts. We are still working on refunding the incorrectly charged fees. Dec 19, 17:38:03 GMT+0 - Resolved - We've confirmed new payouts work correctly. We're marking this incident as resolved, but we're still working on refunding affected recipients. We will communicate that resolution directly to the affected recipients. Dec 18, 04:10:00 GMT+0 - Identified - We're aware that Venmo is incorrectly charging recipients fees. We are delaying Venmo redemptions while we work to fix this issue. We are also working on a resolution for recipients who received less than the correct amount. We'll update this as soon as we know more.

Type: Maintenance Duration: 30 minutes Affected Components: Reward redemptions, Dashboard, API Nov 22, 10:00:00 GMT+0 - Identified - We will upgrade a critical part of our infrastructure, and that will require up to 30 minutes of downtime. Nov 22, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 22, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 3 hours and 3 minutes Affected Components: Reward redemptions, Marketing site, Dashboard, API, Sandbox Nov 18, 12:00:00 GMT+0 - Investigating - Due to a global Cloudflare outage, we are currently experiencing disruption in our services. We will share updates as soon as more information becomes available. Cloudflare is aware of the issue and is currently investigating on their end: Nov 18, 15:02:56 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 7 hours and 5 minutes Affected Components: API, Reward redemptions Oct 20, 14:32:28 GMT+0 - Identified - A small portion of physical and digital prepaid cards are experiencing delays, preventing order placement and some cards from being displayed. The problem has been identified and we are working with our vendor to resolve this issue. Oct 20, 21:37:03 GMT+0 - Resolved - This incident has been resolved.