Tray.ai incident

Degraded Application Performance

Resolved after 2 hours 15 minutes, affecting Workflow Builder Logs, on September 30, 2025.

resolved Sep 30, 2025, 07:58 PM UTC

This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.

Started
Sep 30, 2025, 05:42 PM UTC
Resolved
Sep 30, 2025, 07:58 PM UTC
Duration
2h 15m
Detected by Pingoru
Sep 30, 2025, 05:42 PM UTC

Affected components

Workflow Builder Logs

Update timeline

  1. investigating Sep 30, 2025, 05:42 PM UTC

    Starting at 17:3 4BST, US production users may have noticed a delay in the Tray UI workflow debug log loading. Executions and steps are running in a timely fashion, as per usual, but the UI may be delayed in displaying them. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].

  2. investigating Sep 30, 2025, 06:32 PM UTC

    We are still investigating and monitoring performance. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].

  3. identified Sep 30, 2025, 07:06 PM UTC

    We are continuing to monitor and investigate. We apologise for any inconvenience this incident may have caused and thank you for your patience. If you have any questions or concerns, please feel free to reach out to [email protected].

  4. monitoring Sep 30, 2025, 07:32 PM UTC

    Our engineering teams have applied a fix and are currently monitoring the results. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.

  5. resolved Sep 30, 2025, 07:58 PM UTC

    This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.

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