Tray E-commerce incident

Instabilidade no acesso ao painel administrativo

Tray E-commerce experienced a major incident on October 1, 2026 affecting Painel Administrativo, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started: Oct 01, 2026, 12:00 PM UTC
Resolved: Oct 01, 2026, 02:36 PM UTC
Duration: 2h 35m
Detected by Pingoru: Oct 01, 2026, 12:00 PM UTC

Affected components

Painel Administrativo

Update timeline

identified Oct 01, 2026, 12:00 PM UTC

Prezado(a) Lojista, Identificamos um problema que está afetando o acesso de algumas lojas ao painel administrativo.Nossa equipe de tecnologia e infraestrutura já está trabalhando para restabelecer o mais rápido possível. Pedimos que acompanhem o andamento através deste canal. Atenciosamente,
resolved Oct 01, 2026, 02:36 PM UTC

This incident has been resolved.