Tray E-commerce incident

Instabilidade Telefonia

Major Resolved View vendor source →

Tray E-commerce experienced a major incident on October 2, 2026 affecting Informação Importante, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 06:05 PM UTC
Resolved
Oct 02, 2026, 08:14 PM UTC
Duration
2h 9m
Detected by Pingoru
Oct 02, 2026, 06:05 PM UTC

Affected components

Informação Importante

Update timeline

  1. identified Oct 02, 2026, 06:05 PM UTC

    Prezado(a) Lojista, Identificamos uma eventualidade no sistema de telefonia, que está impactando os atendimentos via telefone. Gostaríamos de ressaltar que nossos canais de atendimento via chat e chamados continuam funcionando normalmente. Estamos à disposição para o que precisar. Atenciosamente, Equipe Tray

  2. resolved Oct 02, 2026, 08:14 PM UTC

    This incident has been resolved.