Tray E-commerce incident

Instabilidade no acesso ao painel administrativo

Tray E-commerce experienced a major incident on July 21, 2025 affecting Painel Administrativo, lasting 17m. The incident has been resolved; the full update timeline is below.

Started: Jul 21, 2025, 05:26 PM UTC
Resolved: Jul 21, 2025, 05:43 PM UTC
Duration: 17m
Detected by Pingoru: Jul 21, 2025, 05:26 PM UTC

Affected components

Painel Administrativo

Update timeline

identified Jul 21, 2025, 05:26 PM UTC

Prezado(a) Lojista, Identificamos um problema que está afetando o acesso de algumas lojas ao painel administrativo. Nossa equipe de tecnologia e infraestrutura já está trabalhando para restabelecer o mais rápido possível. Pedimos que acompanhem o andamento através deste canal. Atenciosamente,
resolved Jul 21, 2025, 05:43 PM UTC

This incident has been resolved.