Tray E-commerce incident

Instabilidade no acesso ao painel administrativo

Major Resolved View vendor source →

Tray E-commerce experienced a major incident on September 23, 2025 affecting Painel Administrativo, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 12:41 PM UTC
Resolved
Sep 23, 2025, 12:50 PM UTC
Duration
9m
Detected by Pingoru
Sep 23, 2025, 12:41 PM UTC

Affected components

Painel Administrativo

Update timeline

  1. identified Sep 23, 2025, 12:41 PM UTC

    Prezado(a) Lojista, Identificamos um problema que está afetando o acesso de algumas lojas ao painel administrativo. Nossa equipe de tecnologia e infraestrutura já está trabalhando para restabelecer o mais rápido possível. Pedimos que acompanhem o andamento através deste canal. Atenciosamente,

  2. resolved Sep 23, 2025, 12:50 PM UTC

    This incident has been resolved.