Transporeon incident
Data transmission disruptions for Transporeon platform (Wed 2026-08-05)
Transporeon experienced a minor incident on August 5, 2026 affecting Data transmission, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2026, 01:03 PM UTC
Some customers may be experiencing data transmission disruptions on the Transporeon platform on Wednesday, August 5th, 2026, starting at approximately 13:30 CEST. We are aware of the incident and are working on it with the highest priority. We will continue updating you on our progress. Please expect the next update no later than 1 hour, or if we notice a compelling change in the incident. If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and assure you of our commitment to resolving this issue as quickly as possible
- identified Aug 05, 2026, 01:21 PM UTC
The root cause of the incident affecting data transmission disruptions on the Transporeon platform has been identified. We are working on the data re-processing and monitoring the platform’s stability. We will inform you separately once the data is fully reprocessed. We appreciate your understanding and sincerely apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.
- monitoring Aug 05, 2026, 02:23 PM UTC
A period of stability has been observed, and data reprocessing is still underway and proceeding accordingly, so the incident state is currently under "monitoring." We will provide a further update as soon as the remaining data is fully reprocessed. If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We appreciate your understanding and sincerely apologize for any inconvenience caused.
- monitoring Aug 05, 2026, 03:21 PM UTC
Data reprocessing is still ongoing for some customers, and we are continuing to monitor the situation closely. We will provide a further update as soon as the remaining data is fully reprocessed. If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We appreciate your understanding and sincerely apologize for any inconvenience caused.
- resolved Aug 05, 2026, 05:26 PM UTC
Please be informed that full service has been restored, and a period of stability has been observed. There was no impact on data integrity during the incident, and all delayed data was dully reprocessed. The platform is now fully operational, and you can continue working as usual. We understand how critical our services are to your daily operations, as well as to your users, partners, and customers. We sincerely apologize for any disruption this incident may have caused to your business and appreciate your patience and understanding. Should you need additional information or support, please reach out to us at www.support.transporeon.com. We will be glad to assist you.
- postmortem Aug 11, 2026, 02:19 PM UTC
On Wednesday, August 5th, 2026, we deployed a backend system update designed to enhance performance and transaction processing on the Transporeon Platform. While the update was successfully executed across the vast majority of our customer base, it caused an unexpected data transmission disruption for a small subset of users. Consequently, a rollback was initiated; during this process, an operational oversight led to temporary data transmission degradation and subsequent processing delays. We sincerely apologize for the inconvenience this caused and are actively implementing corrective measures to prevent similar incidents in the future. We'd love to know how we did with our communications during this incident. Please take up to 2 minutes to share your feedback through this short form [Transporeon Crisis Communication Efficiency Survey](https://forms.gle/wuKPYAEkJDq5JfL17). Your input helps us continuously improve!