Transporeon incident

Limited availability of Support Services (Mon 2025-08-04)

Minor Resolved View vendor source →

Transporeon experienced a minor incident on August 4, 2025 affecting Support Services, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 07:38 AM UTC
Resolved
Aug 04, 2025, 08:03 AM UTC
Duration
24m
Detected by Pingoru
Aug 04, 2025, 07:38 AM UTC

Affected components

Support Services

Update timeline

  1. investigating Aug 04, 2025, 07:38 AM UTC

    Some customers may experience issues with Transporeon support services starting from approximately 09:18 AM CEST on the 4th of August 2025, resulting in their inability to submit requests, thereby limiting our support capabilities. We reassure you of our commitment to solving this as soon as possible. You can continue working on the Transporeon platform without interruptions, as usual. In the meantime, you can reach us via phone. We apologize for the inconvenience.

  2. resolved Aug 04, 2025, 08:03 AM UTC

    Please be advised that Transporeon support services are now fully operational again. You can reach out to us via all available channels: at support.transporeon.com and via via phone. We apologize for any inconvenience this event may have caused!