Transporeon experienced a minor incident on August 13, 2025 affecting Data transmission, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 13, 2025, 12:27 PM UTC
Some customers may be facing data transmission delays starting on Wednesday, August 13, 2025, at 13:10 CEST. We are aware of the issue and are currently investigating it with the highest priority. Further updates will be sent as our engineers resolve the issue. If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and reassure you of our determination to resolve this issue promptly and accurately.
- monitoring Aug 13, 2025, 12:48 PM UTC
A fix has been deployed as of 14:24 CEST on August 13, 2025, to address the data transmission delays. We are closely monitoring the platform to confirm a return to normal operation. We will provide an update when delayed data has been duly reprocessed. Should you need additional information or support, please reach out to us via support.transporeon.com. We will be glad to assist you.
- monitoring Aug 13, 2025, 02:22 PM UTC
Please be informed that the Transporeon platform is fully operational, and you can continue working on it as usual. Also, please note that data transfer is happening as expected. Our engineers are still reprocessing delayed data from the period of the event for affected customers. We appreciate your patience and understanding in this matter. Should you need support, please reach out to us via https://support.transporeon.com.
- resolved Aug 13, 2025, 02:55 PM UTC
Please be informed that full service has been restored, and a period of stability has been observed. All delayed data has been reprocessed. The incident has been resolved on our end, and we appreciate your patience during this time. Should you need additional information or support, please reach out to us via support.transporeon.com. We will be glad to assist you.