Transporeon incident
Limited Availability for Autonomous Procurement for some customers on cargo creation - (Tue 2025-09-23)
Transporeon experienced a minor incident on September 23, 2025 affecting Autonomous Procurement, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2025, 10:18 AM UTC
Some customers might be facing issues with the Autonomous Procurement Routing Service since approximately 11:15 AM CEST Tuesday, September 23rd, 2025. We are aware of the issue and are currently investigating it with high priority. This issue affects only the Autonomous Procurement module; all other Transporeon modules are unaffected, and you can continue working on them without interruptions during this time. We will keep you updated on our investigation. Should you need any assistance, please reach out to our support at support.transporeon.com. We apologize for the inconvenience.
- resolved Sep 23, 2025, 11:46 AM UTC
The issue affecting the Autonomous Procurement module has been resolved as of 13:24 CEST on the 23rd of September 2025 (the same day). All systems should now be operating normally. We appreciate your patience and understanding during this incident. Should you need additional information or support, please reach out to us via www.support.transporeon.com. We'll be glad to assist you.