Transporeon incident
Limited availability of Support Services (Wed 2025-12-17)
Transporeon experienced a minor incident on December 17, 2025 affecting Support Services, lasting 10h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2025, 08:06 PM UTC
Some customers may experience issues with Transporeon support services starting from approximately 7:00PM CET on the 17th of December 2025, resulting in their inability to submit requests and thereby limiting our support capabilities. We reassure you of our commitment to resolving this as soon as possible. You can continue working on the Transporeon platform without interruptions, as usual. We apologize for the inconvenience.
- monitoring Dec 17, 2025, 08:21 PM UTC
The issue causing the limited availability of Transporeon support services on December 17, 2025, has been identified and fixed. As of 9:00 PM CET, the service is available for use, but it will undergo a one-hour maintenance starting at 10:00 PM CET. We sincerely apologize for any inconvenience caused.
- resolved Dec 18, 2025, 06:50 AM UTC
A period of stable operation has now been observed, and this incident is being resolved as of 11:30 PM CET on December 17, 2025. We appreciate your patience and understanding during this incident. Should you need additional information or support, please reach out to us via https://support.transporeon.com. We'll be glad to assist you