There were 3 Transcend outages since March 17, 2026 totaling 14h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing a partial disruption impacting the Preference Management Service. Calls to update user preferences are intermittently failing with 5xx errors. Our team is actively working to resolve the issue. We will share further updates as progress is made.
This incident has been resolved.
We are investigating an issue where preference updates submitted via the Privacy Center, Admin Dashboard, or API are not triggering configured consent workflows. Preference data is being stored correctly — no records have been lost. Downstream workflow actions (e.g., third-party integrations, automated notifications) triggered on preference change events have not fired since March 25 at 19:33 UTC. We have identified the root cause and a fix is in progress. We will provide an update once resolved and will communicate a backfill plan for affected workflows.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
Our Consent backend API "/sync" (GET and POST routes) experienced a brief service disruption between 17:20 UTC and 17:34 UTC on March 17 2026. During this time, calls to update or retrieve user preferences from the client-side arigap.js script may have failed with a 500 error status code. The issue has since been resolved and the service is operating normally.
Pingoru polls Transcend's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
5 free monitors · No credit card required