Transcend incident

Preference Management Service Impaired

Minor Resolved View vendor source →

Transcend experienced a minor incident on April 23, 2026 affecting Backend API - EU and Backend API - US, lasting 10h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 12:39 AM UTC
Resolved
Apr 23, 2026, 11:21 AM UTC
Duration
10h 42m
Detected by Pingoru
Apr 23, 2026, 12:39 AM UTC

Affected components

Backend API - EUBackend API - US

Update timeline

  1. investigating Apr 23, 2026, 12:39 AM UTC

    We are currently experiencing a partial disruption impacting the Preference Management Service. Calls to update user preferences are intermittently failing with 5xx errors. Our team is actively working to resolve the issue. We will share further updates as progress is made.

  2. resolved Apr 23, 2026, 11:21 AM UTC

    This incident has been resolved.